Lead Tech / Crew Chief

ServiceMaster Restore®; Garland (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Bonus based on performance

Job summary

ServiceMaster Restore® in Garland, Texas is seeking an experienced Lead Restoration Technician / Crew Chief to oversee water and fire damage restoration projects. This role demands strong leadership skills and the ability to manage teams in line with IICRC standards.

The ideal candidate will have a strong understanding of drying science, solid experience in restoration, and the capacity to lift heavy materials. Join us to lead recovery efforts that directly benefit communities during their toughest times.

Qualifications

• 3-5+ years of experience in restoration, mitigation, or disaster recovery.
• Demonstrated leadership experience needed.
• Ability to lift 50+ lbs and work in physically demanding environments.

Responsibilities

• Lead water damage restoration, fire and smoke mitigation projects.
• Direct daily jobsite operations for technicians and subcontractors.
• Conduct quality control inspections to ensure compliance with standards.

Skills

Leadership

Drying science

Restoration documentation

Psycho metrics

Job description

ServiceMaster Restore® – Water, Fire & Smoke Damage Restoration

At ServiceMaster Restore, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong IICRC alignment to oversee field mitigation projects and lead restoration teams in accordance with IICRC S500 and S700 standards.

This role is ideal for a technically skilled restoration professional who understands drying science, leads from the front, and holds teams accountable for quality and compliance.

Benefits

• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance

Key Responsibilities

• Lead water damage restoration, fire and smoke mitigation, and related remediation projects
• Direct daily jobsite operations for technicians and subcontractors
• Perform and verify moisture inspections, moisture mapping, and psychrometric calculations
• Determine appropriate drying, cleaning, containment, and deodorization strategies in coordination with Project Management
• Set up, monitor, and adjust drying, filtration, and air scrubber equipment
• Oversee controlled demolition and removal per approved scope
• Enforce PPE usage, containment, and cross-contamination control
• Conduct quality control inspections to ensure compliance with IICRC standards and company SOPs
• Document moisture readings, equipment placement, job progress, and photos using restoration software
• Communicate professionally with customers, adjusters, and internal teams
• Train, mentor, and evaluate technicians at all skill levels

Required Qualifications

• 3–5+ years of experience in restoration, mitigation, or disaster recovery
• Demonstrated leadership or crew lead experience
• Valid driver’s license with acceptable driving record
• Ability to lift 50+ lbs and work in physically demanding environments
• Availability for emergency response and on-call rotation

Preferred Qualifications

• IICRC WRT and FSRT required; ASD, AMRT, or additional certifications strongly preferred
• Strong understanding of drying science, psychrometrics, and material behavior
• Experience with insurance-driven restoration and adjuster coordination
• Proficiency in restoration documentation and job management software
• Experience assisting with job scoping, supplements, and scope validation

Why Join ServiceMaster Restore?

• Competitive compensation with overtime potential
• Company-supported advanced IICRC certification and leadership training
• Clear advancement path to Project Manager, Estimator, Operations Manager, or Senior Leadership
• Stable, year-round work in essential disaster recovery services
• Opportunity to lead meaningful projects that directly help communities recover