Lead Switchboard & Communications Dispatcher

Boston Medical Center; Massachusetts; On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

403(b) savings matches

Paid time off

Career advancement opportunities

Job summary

Boston Medical Center is seeking a Switchboard Operator Lead to manage daily operations of the switchboard. Responsibilities include performing telecommunications functions, scheduling staff, and providing superior customer service to clients, patients, and medical center personnel.

The ideal candidate should have experience in a business or medical environment and a strong ability to communicate effectively. This full-time position offers competitive compensation and a comprehensive benefits package.

Qualifications

• Two years experience in a business or medical related field with heavy telephone usage.
• Supervisory experience preferred.
• Customer service experience is a must.

Responsibilities

• Oversee daily operations of the medical center’s switchboard.
• Provide superior customer service to internal and external clients.
• Ensure adequate staffing of the switchboard at all times.

Skills

Excellent interpersonal skills

Ability to speak clearly

Flexibility

Patience under pressure

Kindness and sensitivity

Education

High school diploma or equivalent

Job description

Boston Medical Center is seeking a Switchboard Operator Lead to manage daily operations of the switchboard. Responsibilities include performing telecommunications functions, scheduling staff, and providing superior customer service to clients, patients, and medical center personnel.

The ideal candidate should have experience in a business or medical environment and a strong ability to communicate effectively. This full-time position offers competitive compensation and a comprehensive benefits package.