LEAD SURVEILLANCE AGENT

Hollywood Casino Bangor; Bangor (ME); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off increases with tenure

Job summary

Hollywood Casino Bangor is seeking a surveillance professional to monitor gaming floors and secure assets, ensuring accurate records and prompt escalations. The role requires vigilance, integrity, and reliable communication in a fast-paced environment.

Responsibilities include patrolling the facility, logging activities, assisting in investigations, and maintaining compliance with Maine licensing requirements. A high school diploma and basic computer skills are required.

Qualifications

• Must be 18+ and have a high school diploma or equivalent.
• Reads and writes in English with good verbal skills.
• Basic math skills.
• Must qualify for licensing with the Maine Gambling Control Board.

Responsibilities

• Monitor the facility and operate CCTV/digital surveillance systems.
• Record daily activity and prepare logs in appropriate repositories.
• Patrol facility entrances, cages, main bank and count rooms.
• Coordinate with Surveillance Manager for investigations and possible evidence.

Skills

Surveillance

Communication skills

English language

Education

High school diploma or equivalent

Tools

Basic computer knowledge

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Protects the assets of Hollywood Casino Hotel & Raceway through monitoring and observation of the Facility via the CCTV and digital surveillance system.

Delivers Outstanding guest service by dealing up A CES! Acknowledge the guest with a friendly greeting. Convey an upbeat and positive attitude. Engage the guest and anticipate the guest’s needs. Show appreciation for the business and offer a warm farewell.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.
• Similarly, "patrols" the facility entrances, the Cashier's Cages, Main Bank and Count Rooms.
• Coordinates with the Surveillance Manager to record the questionable activity for review and possible use as evidence in court. Conducts the same type of observations of the gaming areas.
• Prepares daily logs of all pertinent activity.
• Assists the Security Department in crime prevention activities.
• Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage and Count Room areas.
• Adheres to all Departmental and Human Resources Policy and Procedures.
• Conduct investigations and inquiries as directed by the Surveillance Manager.
• Produces reports on all investigations.

BRING US YOUR BEST

Leads Surveillance Department shifts, which include, but are not limited to, surveillance of electronic gaming devices, cage and count room activities. Ensures Reports are complete and submitted promptly to the Surveillance Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Must be a minimum of 18 years of age. High School diploma or equivalent and/or six months related experience and/or training preferred; or equivalent combination of education and experience. Basic computer knowledge.

LANGUAGE SKILLS

Must be able to read and write in English and have good verbal communicating skills.

MATHEMATICAL SKILLS

Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS

Must qualify for licensing with the Maine Gambling Control Board

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; and use of hands and fingers, handle, or feel. The team member is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The team member must occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

STAY IN THE GAME. FOLLOW US

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

STARTING SALARY

$19.00 to $21.00