LEAD SURVEILLANCE AGENT

PENN Entertainment, Inc.; Bangor (ME); On-site; USD 40,000 - 55,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Surveillance Leader to manage shifts and oversee monitoring of electronic gaming devices, cages, and count room activities in Bangor, Maine.

You will ensure logs are complete and reports are ready for the Surveillance Manager and assist in investigations while adhering to policy. The role requires licensing eligibility with the Maine Gambling Control Board, and provides opportunities in a fast-paced, security-focused environment with support for career

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent.
• Six months related experience and/or training preferred.
• Basic computer knowledge.
• Must read and write in English with good verbal communication.
• Basic math skills (fractions, decimals, percentages).
• Must qualify for licensing with the Maine Gambling Control Board.

Responsibilities

• Patrol surveillance monitoring room and record activity on DVRs; log and file recordings.
• Patrol facility entrances, Cashier's Cages, Main Bank and Count Rooms.
• Coordinate with Surveillance Manager to record and review activity; may be used as court evidence.
• Prepare daily logs of pertinent activity.
• Assist Security Department in crime prevention activities.
• Assist in detection of illegal activities in gaming, food & beverage, cage and count room areas.
• Adhere to all policies; conduct investigations as directed; produce reports.

Skills

English language

Basic math

Problem solving

Verbal communication

Education

High School diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Protects the assets of Hollywood Casino Hotel & Raceway though monitoring and observation of the Facility via the CCTV and digital surveillance system.

Delivers Outstanding guest service by dealing up ACES! Acknowledge the guest with a friendly greeting. Convey an upbeat and positive attitude. Engage the guest and anticipate the guest’s needs. Show appreciation for the business and offer a warm farewell.

Responsibilities

• When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.
• Similarly, "patrols" the facility entrances, the Cashier's Cages, Main Bank and Count Rooms.
• Coordinates with the Surveillance Manager to record the questionable activity for review and possible use as evidence in court. Conducts the same type of observations of the gaming areas.
• Prepares daily logs of all pertinent activity.
• Assists the Security Department in crime prevention activities.
• Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage and Count Room areas.
• Adheres to all Departmental and Human Resources Policy and Procedures.
• Conduct investigations and inquiries as directed by the Surveillance Manager.
• Produces reports on all investigations.

Requirements

Leads Surveillance Department shifts, which include, but are not limited to, surveillance of electronic gaming devices, cage and count room activities. Ensures Reports are complete and submitted promptly to the Surveillance Manager.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Must be a minimum of 18 years of age. High School diploma or equivalent and/or six months related experience and/or training preferred; or equivalent combination of education and experience. Basic computer knowledge.

LANGUAGE SKILLS:

Must be able to read and write in English and have good verbal communicating skills.

MATHEMATICAL SKILLS:

Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must qualify for licensing with the Maine Gambling Control Board

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; and use of hands and fingers, handle, or feel. The team member is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The team member must occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.