Lead Support Staff, Singles Program

Voa Ncnn; Northern (KY); Hybrid; USD 32,000 - 34,000; Full time

Job summary

VOA Northern California & Northern Nevada seeks a Lead Support Staff for the Singles Program at Mather Community Campus. You will lead a team, ensure safety and program quality, and support residents in meeting program goals.

Responsibilities include rule explanation, daily routine coordination, crisis de-escalation, and comprehensive reporting. CPR/First Aid certification is required within 90 days; regular training and teamwork are essential.

Qualifications

• Experience in similar program or homeless services recommended.
• Ability to communicate and comprehend instructions clearly.
• Flexibility to work irregular hours and team-oriented mindset.

Responsibilities

• Perform daily program duties and lead shift responsibilities.
• Explain campus rules and coordinate daily routines for residents.
• De-escalate crises and provide emergency assistance when needed.
• Maintain daily and incident reports; ensure program safety and compliance.
• Train and develop new staff; supervise support staff as assigned.
• Support staff with workload assignments and scheduling.

Skills

Teamwork

Oral and written communication

De-escalation

Organizational skills

Computer skills

Analytical decision making

Education

CPR/First Aid certification

Job description

VOA Northern California & Northern Nevada seeks a Lead Support Staff for the Singles Program at Mather Community Campus. You will lead a team, ensure safety and program quality, and support residents in meeting program goals.

Responsibilities include rule explanation, daily routine coordination, crisis de-escalation, and comprehensive reporting. CPR/First Aid certification is required within 90 days; regular training and teamwork are essential.