Lead Shelter Support Staff — Crisis & Care Leader

Volunteers of America Northern California and Northern Nevada; Mather (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Volunteers of America Northern California and Northern Nevada in Mather is seeking a Lead Support Staff for the Singles Program. This full-time role leads a team, performs daily duties, and ensures safe, compassionate service to residents.

The position requires strong teamwork, crisis de-escalation skills, ability to coordinate daily routines, and reliable communication with supervisors. A valid California driver's license is required, CPR/First Aid certification within 90 days, and a commitment

Qualifications

• Must understand program policies and provide services to residents.
• Background in similar programs preferred; strong communication required.
• Valid California driver's license; CPR/First Aid within 90 days.

Responsibilities

• Lead the Support Staff team to meet program objectives.
• Perform daily safety checks inside and outside of the facility.
• Coordinate bed assignments, showers, and daily routines.
• De-escalate crises and provide emergency assistance as needed.

Skills

Teamwork

Communication

Crisis de-escalation

Computer skills

Education

CPR/First Aid certification

Job description

Volunteers of America Northern California and Northern Nevada in Mather is seeking a Lead Support Staff for the Singles Program. This full-time role leads a team, performs daily duties, and ensures safe, compassionate service to residents.

The position requires strong teamwork, crisis de-escalation skills, ability to coordinate daily routines, and reliable communication with supervisors. A valid California driver's license is required, CPR/First Aid certification within 90 days, and a commitment