Lead Support Services Technician

Corewell Health Corporate; Grand Rapids (MI); On-site; USD 42,000 - 63,000; Full time

Job summary

Corewell Health seeks a Lead Support Services Technician to support multiple locations and hospital departments, including Environmental Services, Nutrition Services, Patient Transport, and Supply Chain Coordination. This role ensures daily operations run smoothly, trains staff, and maintains quality through audits.

Responsibilities include coordinating schedules, improving workflows, and resolving issues across campuses while maintaining patient-centered service.

Qualifications

• High School Diploma or Equivalent is required.
• Associate's Degree or equivalent preferred.
• BLS and related patient transport certifications required or preferred.
• EPIC credentialing or willingness to obtain is beneficial.
• ServSafe certifications are preferred.
• Experience in healthcare or hospital environment is advantageous.

Responsibilities

• Assist in coordinating and facilitating daily operations of Support Services.
• Maintain shift accountability and ensure tasks are completed efficiently.
• Conduct quality audit inspections with staff and address issues.
• Train, schedule, and manage workflow for team members.
• Navigate between campuses to support hospital operations as needed
• Provide admin support and act as SME for team members.

Skills

Customer service/guest relations

Leadership

Communication

Scheduling

Quality assurance

Team collaboration

EPIC system

Education

High School Diploma or equivalent

Associate's Degree or equivalent

CRT-BLS (AHA) Patient Transport 90 days

CRT-BLS (ARC) Patient Transport 90 days

CRT-BLS Instructor (AHA) Patient Transport 90 days

CRT-BLS Instructor (ARC) Patient Transport 90 days

CRT-EPIC Credentialed Trainer

CRT-ServSafe Allergen

CRT-ServSafe Manager

CHEST Healthcare Environmental Services Technician

CRT-ServSafe Handler

Tools

EPIC System

Job description

Lead Support Services Technician

Job Summary Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling. Maintains shift accountability for Support Services team member job duties in a cost effective and efficient manner. Assists the leader in coordinating and facilitating the daily operations. Addresses any concerns or issues pertaining to customer and employee relations. Responsible for making sure all daily tasks are completed. Responsible for conducting quality audit inspections with employees. Assists the team in training, scheduling, and workflow. Directs and maintains accountability for complex, multi-faceted programs. Provides administrative support through the appropriate use of software and/or other tools. Acts as a subject matter expert and resource for others on the team.

Essential Functions

Work as a team member helping others to contribute to the overall success of Corewell Health. Refer to the job profile of the duties being performed. Completes special projects as assigned, with specific direction. Assumes ownership of various daily operations and initiatives including team member schedules/assignments, quality assurance, policy and procedure and regulatory compliance. Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents including greeting and supporting hospital navigation. Assists in the development / data collection / analysis / action plan related to area of responsibility. Acts on behalf of the upline assisting in resolving work-related issues, otherwise reporting issues to upline. Navigate between campuses to support operations as needed Communicates and collaborates with other members of the team and across departments in order to ensure continuity and coordination of services.

Qualifications Required

• High School Diploma or Equivalent 2 years of relevant experience Included job profile tasks and/or other related experience
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days
• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days
• Associate's Degree or equivalent 1 year of relevant experience Customer service and/or other related experience
• 1 year of relevant experience Leadership
• CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association Patient Transport 90 Days
• CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross Patient Transport 90 Days
• CRT-EPIC Credentialed Trainer - UNKNOWN Unknown Patient Transport Upon Hire preferred
• CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days preferred
• CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days preferred
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year preferred
• CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status

Primary Location SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids Department Name Hospitality Svcs Butterworth - Grand Rapids Hosp Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 6:30 a.m. - 3:00 p.m. Days Worked Variable Weekend Frequency Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.