1Help Dispatch Coordinator

Corewell Health Corporate; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay

Traditional and Roth 401(k) retirement

Job summary

Corewell Health is seeking a Facilities Operations Specialist at Butterworth Hospital in Grand Rapids. You will serve as the primary contact for receiving and triaging facility requests, coordinating with supervisors, trades, and contractors, and ensuring timely maintenance and safety compliance.

Responsibilities include monitoring fire alarms and building systems, assigning work orders, and assisting patients and visitors with directions and access.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of relevant experience preferred.
• Telecommunications experience preferred.
• Experience in hospital or dispatch environment is a plus.

Responsibilities

• Receive, triage, and distribute requests for facilities and related services.
• Coordinate with supervisors, trades, and contractors to ensure timely maintenance.
• Monitor emergency systems and respond to alarms and incidents.
• Create and assign work orders; track status and closure of requests.
• Assist customers with directions, escorts, and access needs as required.

Skills

Customer service

Emergency handling

Communication

Facility operations

Work management software

Education

High School Diploma

Job description

Job Summary Schedule: Week One- Sunday, Tuesday, Wednesday, Thursday, Friday Week Two- Tuesday, Wednesday, Friday, Saturday

Serves as the primary point of contact for the receipt, triage, distribution, and management of some of, up to all, incoming requests for Facilities, Plant Operations, Environmental Services, Clinical Engineering, temperature monitoring, and utility disruption critical incident management. These requests are by phone, web request, or directly utilizing work management software programs. Under the guidance of a Supervisor, participates in the overall building management program to provide high quality, cost effective service with a high emphasis on customer satisfaction.

Essential Functions

Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services. Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner. Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status. Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner. Manages calls for service-related facility repairs and issues and assigns work orders. Ensures that individual departmental productivity metrics are met May assist customers with directions, badging, escorts and other calls for assistance. Ensures patients, family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.

Parking & Transportation only

Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.

Qualifications Required

• High School Diploma or equivalent
• 6 months of relevant experience

Preferred

• Telecommunications experience
• Experience working in a hospital or dispatch setting in an environment of comparable size and complexity

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status

Primary Location SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids Department Name Facility Operations Help 1 - Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 36 Hours of Work 6:30 a.m. to 3 p.m. Days Worked Variable Weekend Frequency Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.