Support Services Manager

Corewell Health Corporate; Grand Rapids (MI); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Identity theft protection

Retirement plan with employer match

Descripción de la vacante

Corewell Health in Grand Rapids seeks a senior leader to plan, organize, and direct Support Services across ambulatory and hospital sites, including environmental, nutrition, patient transport, linen, and guest services.

You will establish quality standards, ensure regulatory compliance, manage budgets, allocate resources, and build collaborative relationships with stakeholders to deliver high-quality patient and staff services.

Formación

• Bachelor's Degree in Healthcare Management or related field.
• 5+ years of relevant experience in healthcare operations.
• Experience leading environmental/nutrition services teams preferred.
• Proven supervisory experience in a health system.
• CDM certification or CBDM certification desirable.

Responsabilidades

• Plan and direct Support Services across multiple locations.
• Set and monitor quality standards; ensure regulatory compliance.
• Manage budgets and fiscal resources for departments.
• Foster collaboration with stakeholders to optimize operations.

Conocimientos

Healthcare management

Leadership

Budgeting

Regulatory compliance

Staff supervision

Educación

Bachelor's Degree in Healthcare Management

CDM Certification

Descripción del empleo

Job Summary Plans, organizes and directs the operations of Support Services departments at multiple locations, including ambulatory locations in our service area. Support Services may include two or more of the following departments: Environmental Services, Nutrition Services, patient transport, linen, guest services, gift shops or hospitality. This position ensures the delivery of high-quality services to Corewell Health patients, visitors and employees. Key responsibilities include regulatory compliance, fiscal management, resource allocation, standards of care, performance improvement and collaborative relationships with key stakeholders at locations of oversight. This role will frequently collaborate with other departments to ensure the success of the organization and Support Services.

Essential Functions

• Manages those who schedule, assign and distribute work among department employees.
• Ensures department work assignments are completed in a manner that is accurate and timely.
• Establishes and communicates appropriate quality standards for designated services and programs.
• Implements procedures for measuring quality standards.

Nutrition Services

Provides for the delivery of nutritious and appetizing meals to patients, retail area and catering patrons, and employees by coordinating the preparation of menus; the purchasing, storage, receiving and inventory of all food and supplies; determining correct methods of preparation to provide nutritional meals; coordinating meal schedules; and providing meal service in accordance with State and Federal guidelines, the Joint Commission, Hazard Analysis and Critical Control Points (HACCP) and Public Health Department. Designs, implements and maintains policies and procedures for Support Services which reflect compliance with corporate, best practice and regulatory guidelines.

Environmental Services

Inspects and evaluates physical condition of hospital. Recommends painting, repairs, furnishing, relocation of equipment. Arranges for supply of housekeeping materials, equipment and related items necessary to permit the proper performance of housekeeping services. Facilitates the training and continuing education of employees. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy. Develops, implements, and maintains departmental annual operating budgets, ensuring that operations are managed within established guidelines.

Qualifications Required

• Bachelor's Degree or equivalent (or equivalent education and experience) in Healthcare Management, Business or related field
• 5 years of relevant experience
• Leading an environmental service and/or nutrition services team in the health care industry
• Required Supervisory experience
• Required Skills, knowledge, abilities typically gained through related experience
• Required CRT-Dietary Manager, Certified (CDM) - CBDM Certifying Board for Dietary Managers RNCs 1 1/2 Yrs required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Driving: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids Department Name Nutrition Leadership CHW - Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 am-5 pm Days Worked Monday-Friday Weekend Frequency On-call weekends

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.