Lead Support Engineer

Capgemini; Burbank (CA); On-site; USD 48,000 - 75,000; Full time

Job summary

Capgemini in California is seeking a production support engineer with strong AWS (S3/IAM) and Salesforce experience to join a fast-paced team. You will analyze performance issues, translate technical details for non-technical audiences, and coordinate between onsite and offshore teams.

The role requires 4+ years in technical support, solid SQL basics, familiarity with deployment tools (Docker), and the ability to work in an on-call rotation after hours.

Qualifications

• 4+ years of applicable technical experience.
• Ability to work autonomously in a fast-paced environment.
• Excellent communication in English, both written and verbal.
• Experience in supporting Production environment applications.
• Proactive, self-directed work style with ability to translate technical details for diverse audiences.

Responsibilities

• Facilitate support between onsite and offshore team deliverables.
• Interact with colleagues and external contacts to coordinate with customers.
• Perform a range of varied work activities per scope and assist in problem resolution.
• Use basic TypeScript coding skills.
• Use fundamental SQL skills for data analysis and issue resolution.
• Absorb complex technical information and communicate clearly to technical and nontechnical audiences.
• Maintain knowledge repositories and documentation for future reference.

Skills

AWS

Salesforce

Analytical problem-solving

Communication

On-call support

Customer-facing

English proficiency

Team collaboration

Autonomy

Production support

Tools

Docker

Aspera

Signiant

SQL

TypeScript

Job description

• AWS knowledge (s3 & IAM)
• Strong experience with Salesforce
• Strong analytical problem-solving skills, organizational skills and attention to detail
• Basic understanding of networking principles, fast file-moving technologies/protocols (Aspera and Signiant products), on-premise storage/mapping, and cloud-based storage solutions (specifically AWS S3)
• Proactive work style with the ability to work autonomously
• Excellent verbal and written communication skills, ability to explain and document the systems to their diverse audiences
• Ability to work effectively and cooperatively in a fast-paced environment while working collaboratively with team members across multiple disciplines
• Experience in supporting Production environment applications
• Excellent communication skills in business level English
• Extensive experience in Customer-Facing roles
• Ability to work in an on-call rotation after hours
• Ability to translate technical information into user-friendly language

Preferred Qualifications

• Solid understanding of various deployment tools and processes (Docker, etc.)
• Basic understanding of information security principles
• Knowledge of asset management and transport system functionality
• Able to comfortably multitask and context switch frequently
• Able to make important decisions when given incomplete and conflicting information
• Highly self-directed, being able to both manage and (re)prioritize the multiple, concurrent, and competing challenges, issues, ambiguities, and contradictions that sometimes occur during the creation of software solutions in a rapidly changing environment
• Good interpersonal and relationship building skills

Duties and Responsibilities

• 4+ years of applicable technical experience.
• Work under routine direction. Use limited discretion in resolving problems or inquiries. Work without frequent reference to others.
• Facilitate any support needed between onsite and offshore team deliverables.
• Interact with and may influence immediate colleagues. Will collaborate with some external contacts (as needed) with internal end customers, suppliers, and partners.
• Perform a range of varied work activities as per scope. Contribute to routine problem resolution.
• Use basic Typescript coding skills.
• Use fundamental database skills in Structured Query Language(“SQL”).
• Understand network principles and protocols.
• Absorb complex technical information and communicates effectively at all levels to both technical and nontechnical audiences.
• Perform a range of varied work activities as per scope. Contribute to routine problem resolution.
• Understand and use appropriate methods, tools, and applications.
• Support in risk assessment to PSE Lead.
• Take the initiative to keep skills up-to-date and to maintain an awareness of developments in DES L3 production support services
• Perform detailed analysis of application performance issues (e.g., Stored Procedures(“SP”) failures, long running queries, jobs, timeout issues, deadlocks, etc.) and suggest / implement circumventions with the help of development teams.
• Work on maintaining the application availability.
• Communication on issues, client / customer calls and validations status / updates on changes, patches, and upgrades.
• Collaborate with the necessary teams with primary goal of resolving the issues with less / no customer impacts.
• Maintain knowledge repositories and create documentation for future reference and easier access.
• Collaborate and work with the respective teams to find the root cause of problems and work with development teams to fix it permanently.

The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.