Director - Tech Lead (Product Team) (contract)

Capgemini; Atlanta (GA); On-site; USD 76,883 - 120,126; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Capgemini seeks a Tech Lead in Atlanta, GA, to oversee the technical execution and architecture of product teams using Salesforce. Candidates should have a strong background in Salesforce development, particularly with Service Cloud, and be experienced in leading cross-functional teams. This role emphasizes quality, scalability, and delivery outcomes while ensuring compliance with industry standards. A bachelor's degree in computer science or a related field is required, along with at least 6 years of relevant experience. The position offers a pay range of $55.81 to $87.20 per hour.

Qualifications

• Minimum 6+ years experience leading a Product technology team.
• Proven success in continuous discovery and delivery.
• Strong system design and architecture expertise.

Responsibilities

• Lead development of Service Enablement capabilities.
• Own end-to-end engineering outcomes for the product.
• Partner with Product Managers and Designers.

Skills

Salesforce Service Cloud experience

Salesforce development skills (Apex, LWC)

API-first integration

Cross-functional teamwork

Technical leadership

Education

Bachelor's degree in computer science or related field

Job description

Advanced hands-on Salesforce development skills (Apex, LWC, Flows/automation).

The Tech Lead is accountable for the technical execution, architectural integrity, and delivery outcomes of a product team operating under the product model. This role partners as an equal with Product Management and Product Design to discover, deliver, and scale solutions that achieve measurable business outcomes, not feature throughput.

The Tech Lead owns how the product is built across all product teams, ensuring sustainable engineering practices that enable teams to move fast without sacrificing quality, security, reliability, or scalability. This role is accountable for aligning product architecture with enterprise architecture, including assessing upstream and downstream impacts of architectural decisions across the broader technology ecosystem. The Tech Lead ensures alignment to current global standards wherever possible and intentionally influences enterprise practices when product architecture must deviate from existing standards. Accountability also includes ensuring compliance with cybersecurity practices across all product teams and adherence to applicable industry regulations, including SOX compliance, with risks surfaced early and managed transparently.

Core Accountabilities

• Lead development of Service Enablement capabilities using Salesforce Service Cloud as a shared product platform.
• Design scalable service processes and automation using Apex, LWC, and declarative tools, aligned to enterprise standards.
• Ensure Service Cloud solutions are integration-aware, using API-first and asynchronous patterns when interacting with enterprise systems.
• Partner with integration and platform teams to align Salesforce service capabilities with shared APIs and enterprise workflows.
• Drive engineering quality, maintainability, and release readiness within the product team.

Salesforce Experience (Service Enablement Focus)

• Strong Salesforce Service Cloud experience in an enterprise environment.
• Advanced hands‑on Salesforce development skills (Apex, LWC, Flows/automation).
• Experience building Salesforce functionality that relies on external APIs and event‑driven/asynchronous processing.
• Knowledge of Salesforce security and access controls for internal users and integrations.
• Comfortable operating as a senior engineer within a cross‑functional product team.

Product Outcomes & Delivery

• Own end‑to‑end engineering outcomes for the product: quality, reliability, performance, scalability, and time-to-value.
• Translate product strategy and outcome‑based OKRs into executable technical plans.
• Lead continuous delivery with high deployment frequency, low change failure rates, and rapid recovery.

Technical Leadership & Architecture

• Set and evolve the technical direction and architecture aligned to product strategy and enterprise guardrails.
• Make pragmatic tradeoffs between speed, quality, cost, and technical debt.
• Ensure systems are designed for resilience, observability, and security by default.

Product Team Partnership

• Operate as a full partner with Product Manager and Product Designer.
• Actively participate in product discovery, feasibility assessment, and solution shaping.
• Challenge assumptions with data, prototypes, and technical insight with a focus of facts over opinions.
• Demonstrate an entrepreneur demeanor with the ability to influence and sell ideas.
• Ability to articulate complex technology concepts in a manner that business leaders and customers will understand.
• Maintain a deep understanding of the business, priorities, and business strategy and in turn interpret that strategy into technology solutions.

Team Leadership & Talent Development

• Mentor a high‑performing, empowered engineering team.
• Coach engineers on craftsmanship, system thinking, and product mindset.
• Create an environment of ownership, psychological safety, and accountability.

Engineering Excellence

• Establish and enforce standards for code quality and test automation, CI/CD and DevOps practices, security, privacy, and compliance.
• Reduce toil through automation and platform leverage.
• Manage and deliberately pay down technical debt.

Stakeholder & Enterprise Alignment

• Communicate technical tradeoffs clearly to executives and partners.
• Align product‑level engineering decisions with platform, architecture, and security leaders.
• Influence without hierarchy; lead through credibility and outcomes.

Decision Rights

• Technical design, architecture, and implementation approaches.
• Engineering prioritization within product‑level objectives.
• Build vs. buy recommendations.
• Hiring and performance input for engineering roles on the team.

Success Measures (Outcome‑Focused)

• Product OKRs achieved (business and customer outcomes).
• Deployment frequency, lead time, and change failure rate.
• System reliability, performance, and cost efficiency.
• Team engagement, retention, and skill growth.
• Reduction in critical technical debt over time.

Strategic Product & Commercial Enablement Capabilities

• Demonstrated ability to create and execute innovative, technology‑led strategies that enable Customer and Commercial functions within a Fast‑Moving Consumer Packaged Goods (FMCG) environment, including sales, marketing, customer service, and route‑to‑market operations.
• Deep, hands‑on expertise in full‑stack engineering and Salesforce platform development, including modern front‑end frameworks, API‑driven back ends, cloud infrastructure, and Salesforce ecosystems (Sales, Service, Experience, and custom platform extensions), with an emphasis on scalable, secure, and performant solutions.
• Extensive experience leading technology experimentation from hypothesis and rapid prototyping through production deployment delivering deployable product outputs that validate customer value, operational impact, and technical feasibility.
• Proven track record of defining measurable business outcomes (e.g., revenue growth, cost reduction, cycle‑time improvement, customer satisfaction, adoption, and productivity gains) and being directly accountable for achieving those outcomes through technology and product delivery.

Mindset & Behaviors

• Obsess over outcomes, not outputs.
• Comfortable identifying and saying “no” to low‑value work even when it’s popular.
• Data driven, customer centric, and relentlessly pragmatic.
• Treats engineering as a product capability, not a delivery function.

Required Experience & Capabilities

• Bachelor’s degree preferably in computer science or related field or equivalent work experience in the Product Operating Model.
• Prefer 6+ years experience leading a Product technology team.
• Proven success leading product teams in continuous discovery and delivery.
• Strong system design and architecture expertise in modern cloud‑native environments.
• Deep understanding of DevOps, SRE, and secure‑by‑design principles.
• Demonstrated ability to coach senior engineers and scale teams.

The pay range that the employer in good faith reasonably expects to pay for this position is $55.81/hour - $87.20/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non‑public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.