Lead, Supplemental Benefits Delivery & Vendor Performance

Ladders; United States; Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Job summary

Ladders seeks a Lead, Supplemental Benefits Delivery & Vendor Performance to drive a new benefits program from launch through steady-state operations. The role focuses on governance, execution, and vendor accountability while partnering with cross-functional teams and external partners. Location: Remote - US based candidates only, no visa sponsorship available.

Compensation: $115,200 – $158,400 annually. You will lead governance, monitor vendor performance, and provide clear program health

Qualifications

• 4–5+ years in vendor management, program delivery, or product operations with cross-functional outcomes.
• Proven ability to lead complex initiatives from launch to stabilization.
• Experience monitoring SLAs and KPIs and driving vendor accountability.
• Strong analytical skills translating data into actionable recommendations.
• Exceptional communication skills and experience preparing executive-level materials.
• Ability to influence and build trust across teams and partners.
• Collaborative, team-oriented approach with stakeholder management skills.

Responsibilities

• Lead transition from launch to stable operations with governance.
• Manage day-to-day program delivery including planning, execution, and reporting.
• Coordinate cross-functional efforts with internal teams and external partners.
• Ensure knowledge continuity and documentation to reduce key-person risk.
• Prepare leadership updates on program health, risks, and progress.
• Own integrated program plans and governance routines to support successful delivery.
• Monitor vendor performance and accountability for service levels.

Skills

Vendor management

Program delivery

Cross-functional

Analytics

Executive communication

Stakeholder management

Job description

For our client, we are seeking a Lead, Supplemental Benefits Delivery & Vendor Performance to join the team of a leader in the Healthcare space.

This role will guide the delivery of a new supplemental benefits program from launch through steady-state operations, with a strong focus on governance, execution, and vendor accountability. You will partner closely with cross-functional teams and external vendors to ensure smooth program transitions, clear decision-making, and consistent service performance. The position also plays an important role in maintaining documentation, surfacing risks, and providing leadership with clear visibility into program health.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $115,200 – $158,400 annually

Responsibilities

• Lead the transition from launch to stable operations, defining governance and decision rights
• Manage day-to-day program delivery, including planning, execution, and reporting
• Coordinate cross-functional efforts across internal teams and external partners
• Ensure knowledge continuity and documentation to reduce key-person risk
• Prepare leadership updates on program health, risks, and progress
• Own integrated program plans and governance routines to support successful delivery
• Monitor vendor performance and drive accountability for service levels

Qualifications

• 4–5+ years of experience in vendor management, program delivery, or product operations with cross-functional outcomes
• Proven ability to lead complex initiatives from launch to stabilization
• Experience monitoring SLAs and KPIs and driving vendor accountability
• Strong analytical skills with the ability to translate data into actionable recommendations
• Exceptional communication skills and experience preparing executive-level materials
• Ability to influence and build trust across teams and partners
• Collaborative, team-oriented approach with strong stakeholder management skills

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off, including personal holidays and parental leave
• Short-term and long-term disability coverage
• Life insurance and additional wellness opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.