Lead Supervisory Case Coordinator (Bilingual)

ICF; United States; Hybrid; USD 90,000 - 152,000; Full time

Job summary

ICF is seeking Supervisory Case Coordinators to lead multiple teams of Case Coordinators working with ORR care providers and federal staff to support unaccompanied children in ORR custody. The role focuses on safe and timely release decisions, special needs identification, and transfer assessments.

The position requires bilingual English/Spanish capabilities, 5+ years of direct service experience with youth, and at least two years in supervision. Travel up to 10% may be required.

Qualifications

• Master’s degree in social work or a related discipline with 5+ years of post-graduate direct service experience.
• Alternative: Master’s degree in psychology, counseling, or other relevant behavioral science in which clinical training and experience is a program requirement.
• 3+ yrs experience working with immigrant youth, UC and families.
• At least two years of supervisory experience.
• Experience working with MS Office suite.
• English/Spanish bilingual fluency.
• Tier 2 Security Clearance or ability to secure such clearance.

Responsibilities

• Provide oversight and supervision of Direct Operations Coordinators and their assigned teams.
• Provides input on clinical, safety and well-being issues for behavioral/mental health, physical health, juvenile justice issues, and other specialized needs which impact the care of unaccompanied children and the safe and timely release decisions and level of care decisions for potential transfers.
• Identifies and elevates emerging trends and/or issues identified by program team (Case Coordinators and Direct Operations Coordinators) to the Lead Supervisory Case Coordinator.
• Primary point of contact for elevated cases from Direct Operations Case Coordinators and engagement with federal staff as needed.
• Supervises and evaluates Direct Operations Coordinators in regional area of assignment.
• Supports the training and performance management of program staff (Case Coordinators and Direct Operations Coordinators) in conjunction with the ICF operations team.
• Conducts on-site visits of program teams (Case Coordinators and Direct Operations Coordinators) for supervision purposes.
• Other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

Skills

Team leadership

Project management

Communication

Bilingual English/Spanish

MS Office

Analytical thinking

Education

Master's degree in social work or related

Master's in psychology/counseling

5+ years post-graduate direct service with youth

Tools

MS Office

Job description

ICF is seeking Supervisory Case Coordinators to lead multiple teams of Case Coordinators working with ORR care providers and federal staff to support unaccompanied children in ORR custody. The role focuses on safe and timely release decisions, special needs identification, and transfer assessments.

The position requires bilingual English/Spanish capabilities, 5+ years of direct service experience with youth, and at least two years in supervision. Travel up to 10% may be required.