Lead, Strategic Support

Tarrant County College; Fort Worth (TX); On-site; USD 1,021,000 - 1,223,000; Full time

Job summary

Tarrant County College seeks an experienced Lead, Strategic Support to enhance strategic planning and retention activities within the Student Success division. The role focuses on data expertise, cross-functional collaboration, and driving informed decisions across college initiatives.

Key qualifications include a master's degree and 5+ years of relevant experience, with preference for a doctorate in higher education or related field.

Qualifications

• Master's degree required.
• Five years of relevant experience.
• Doctorate in Higher Education or related field preferred.
• Experience using data for planning and decision making preferred.
• Experience in academic or student services preferred.
• Experience in a college setting preferred.
• Experience with executive-level assignments preferred.

Responsibilities

• Supports data and research needs of the Office of the Vice Chancellor and Provost by collaborating with Institutional Research to provide timely, relevant, accurate, and insightful student success data.
• Collects quantitative data from various systems for analysis and to aid in student success initiatives.
• Works with large data sets, exports/imports, and infers data relationships to support strategic decisions.
• Manages multiple projects with shifting deadlines and priorities.
• Collaborates with stakeholders to plan and implement college academic initiatives.
• Prepares reports summarizing data and analyses with clear implementation strategies.
• Maintains confidentiality of sensitive information related to students and staff.

Skills

Customer service

Interpersonal relationships

Communication

Data analysis

Education

Master's degree

Doctorate preferred

Tools

Microsoft Office

Microsoft 365

Job description

Title: Lead, Strategic Support

Department: Vice Chancellor for Student Success

Campus Location: TCCD District Offices

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - 100,500.00;Commensurate with education and experience

Work Hours: Monday - Friday 8:00am – 5:00pm. Flexibility isrequired, as occasional evening and weekend hours may be necessarybased on department needs

Remote Eligible: This position is not eligible for remotework

Special Instructions to Applicant: At this time, thisopportunity is only open to internal TCC Employees

Job Summary

This role supports the College by utilizing technical dataexpertise to aid with strategic planning and retention activitieswithin the Student Success division.

Primary Duties and Responsibilities

Essential Performance Requirements

• Supports the data and research needs of the Office of the ViceChancellor and Provost by collaborating with Institutional Researchto provide timely, relevant, accurate, and insightful studentsuccess data
• Utilizes technical expertise to collect quantitative data fromvarious systems and platforms for analysis, interpretation, and toaid in the implementation of student success initiatives
• Works with large complex data sets, including exporting,importing from various sources, and inferring data relationships tosupport strategic decision making
• Manages several projects simultaneously, while organizing andprioritizing work based on shifting and complex requests anddeadlines
• Collaborates with stakeholders to develop planning andimplementation of college academic initiatives
• Prepares reports and recommendations, summarizing data andanalyses that present results in a clear and concise mannerincluding implementation strategies
• Executes other duties as assigned to support the effectivefunctioning of the Student Success Division
• Maintains confidentiality of various sensitive information types,relating to students, employees, finances, future Collegeinitiatives, etc.

Service Excellence

• Participates on behalf of the College in external communityorganizations and associations as assigned to support the essentialperformance requirements
• Attends the workplace regularly, reports to work punctually, andfollows a work schedule to keep up with the demands of theworksite
• Completes all required training and professional developmentsessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of theCollege

Supervision

• Works under the supervision of the Vice Chancellor of StudentSuccess

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothe position. The job description does not constitute an employmentagreement between the employer and employee and is subject tochange by the employer as the needs of the employer andrequirements of the job change.

Required Minimum Qualifications

• Master's degree
• Five (5) years’ working experience related to the EssentialPerformance Requirements

Preferred Qualifications

• Doctorate degree in Higher Education or a related field
• At least (1) year of working experience using data forbroad-based planning and decision making
• At least (1) year of working experience in an academic or studentservice capacity
• At least (1) year of working experience in a collegesetting
• At least (1) year of working experience with executive-levelassignments

Knowledge, Skills and Abilities

• Skilled in delivering high-quality customer service and buildingeffective interpersonal relationships, including strong listening,verbal, and written communication skills
• Skilled in using computer applications and enterprise systems,including the Microsoft Office suite and the Microsoft 365platform
• Ability to perform and prioritize multiple tasks seamlesslyensuring accurate and timely completion, while exhibiting strongattention to detail and organization
• Ability to work effectively both independently and as part of ateam in collaborative environments, engaging with faculty, staff,and external stakeholders
• Ability to identify routine issues and elevate non-standardproblems using established procedures in a fast-paced workenvironment
• Ability to review basic information and follow policies,procedures, and guidelines when completing assigned tasks
• Ability to coordinate assigned work and communicate effectivelywith faculty and staff to support campus and departmentaloperations
• Ability to maintain a high level of diplomacy and tact, ensuringconfidentiality and discretion with sensitive and confidentialinformation
• Knowledge of higher education data analysis and research
• Knowledge of technical data coding structures and conventions,and methodologies for quantitative and qualitative analysis
• Skilled in using statistical software and enterprise systems,including the Microsoft Office suite; retrieving and manipulatingdata from a statistical information system (SIS)
• Skilled in collecting and analyzing data for use in providingsound recommendations based on policy, procedure, practice, andexisting regulations while exhibiting strong attention to detail,organization, and accuracy

Physical Demands and Work Environment

Physical Demands
The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. While performing the duties ofthis job, the employee is frequently required to sit; use hands tofinger, handle, or feel objects, tools, or controls; reach withhands and arms; and talk or hear. The employee is occasionallyrequired to stand, walk, and climb or balance. The employee mustoccasionally lift and/or move up to 10 pounds unassisted, or up to25 pounds with the assistance of other employees or equipment asappropriate. Specific vision abilities required by this job includeclose vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. While performing the duties ofthis job, the employee occasionally works near moving mechanicalparts and is occasionally exposed to risk of electrical shock. Thenoise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties andresponsibilities.