Lead Store Associate — Customer Experience Leader

Curaleaf; Jamestown (ND); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf in Jamestown, ND, is seeking a Lead Store Associate to drive exceptional customer experiences, coach a team, and uphold brand standards in a fast-paced, compliant retail setting. You’ll lead opening/closing, handle cash, reconcile POS profiles, and ensure accurate inventory while staying connected to promotions and product updates.

This role requires 21+ age, HS diploma, 1 year retail or customer-facing experience, 6 months leadership, and a flexible schedule including evenings and

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• Minimum of 1 year of experience in a customer-facing or sales environment.
• Minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• Minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team-building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi-tasking with the ability to quickly pivot to other tasks
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• The ability to maintain a solution-driven mindset when dealing with upset customers.
• Strong conflict resolution skills and the ability to handle high-stress situations.
• Ability to support store leadership by taking initiative and a proactive approach
• Ability to work across all stations within the store, based on business needs.

Responsibilities

• Lead by example to deliver exceptional customer service.
• Coach and motivate team to achieve store goals.
• Open and close store operations, including cash handling and daily huddles.
• Verify IDs and maintain POS profiles with accuracy.
• Maintain inventory accuracy and participate in counts and audits.
• Lead and train new hires, provide real-time feedback.
• Stay informed on promotions and product updates for a seamless experience.
• Foster a respectful, inclusive, and collaborative workplace.

Skills

Customer service

Leadership

Cash handling

Inventory management

Communication

Team coaching

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf in Jamestown, ND, is seeking a Lead Store Associate to drive exceptional customer experiences, coach a team, and uphold brand standards in a fast-paced, compliant retail setting. You’ll lead opening/closing, handle cash, reconcile POS profiles, and ensure accurate inventory while staying connected to promotions and product updates.

This role requires 21+ age, HS diploma, 1 year retail or customer-facing experience, 6 months leadership, and a flexible schedule including evenings and