Lead Store Associate

curaleaf; Jacksonville (FL); On-site; USD 35,000 - 43,000; Full time

Job summary

Curaleaf is seeking a Lead Store Associate in Jacksonville to lead a team, deliver exceptional customer experiences, and maintain compliant store operations. You will coach staff, drive sales through product education, and ensure accurate cash handling and inventory processes.

You must be 21+, have a HS diploma or GED, and demonstrate leadership with POS experience in a fast-paced retail setting. Flexible schedule required, including evenings and weekends.

Qualifications

• Must be 21 years of age or older.
• HS Diploma or GED received.
• 1 year of experience in customer-facing or sales.
• 1 year of experience using POS systems and cash handling.
• 6 months of leadership experience in a retail environment.
• 6 months of hands-on retail store operations experience, including opening/closing and cash reconciliation.
• 6 months as a Curaleaf Store Associate showing consistent performance.
• Strong leadership and team-building abilities.

Responsibilities

• Lead by example to create a welcoming environment and coach your team to deliver exceptional service.
• Empower associates to build relationships through personalized product recommendations and guidance.
• Drive consultative selling with open-ended questions, active listening, and product education.
• Promote loyalty by enrolling guests in rewards programs and capturing customer insights.
• Resolve customer concerns with empathy and professionalism to build trust.
• Maintain a clean, organized store and ensure accurate POS profiles and inventory integrity.
• Lead opening/closing duties and daily cash reconciliation.
• Ensure compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through upselling and product knowledge.

Skills

Leadership

Customer service

POS systems

Cash handling

Team coaching

Problem solving

De-escalation

Time management

Independent / team work

Education

High School Diploma or GED

Job description

Lead Store Associate

Type of Work: Full-Time

Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Starting Hourly Pay Rate: $17.50/hr

Location: 9760 San Jose Blvd, Jacksonville, FL 32257

About the Role

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

What You'll Do

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace-where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest-ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real-time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go-to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast-paced environment and take on additional duties as needed.

What You'll Bring

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer-facing or sales environment.
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team-building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team in a high-volume, compliance-driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi-tasking with the ability to quickly pivot to other tasks
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de-escalation skills and the ability to redirect upset customers to result in a positive gue