Lead Store Associate

Curaleaf; Gainesville (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

Curaleaf Gainesville is seeking a Lead Store Associate to drive exceptional customer experiences and guide a motivated team in a fast-paced retail environment.

You will lead by example, coach associates, manage opening/closing, verify IDs, process transactions, and maintain inventory accuracy while upholding SOPs and compliance. This role requires strong leadership, customer service, and a flexible schedule including evenings, weekends, holidays, and occasional overnights.

Qualifications

• 21+ years old and eligible to work in the United States.
• High School Diploma or GED.
• Minimum 1 year of experience in a customer-facing or sales environment.
• Minimum 1 year of experience using POS and cash handling.
• Minimum of 6 months leadership experience in a retail environment.
• Minimum of 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash reconciliation.
• Experience as a Store Associate with consistent performance.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, holidays, and overnight.
• Comfort with technology and learning new tools.
• Ability to work across all store stations.

Responsibilities

• Lead by example to create a warm, welcoming environment and coach your team to deliver exceptional service.
• Empower associates to build meaningful customer relationships through personalized recommendations.
• Drive consultative selling and upselling on the floor.
• Foster loyalty by enrolling guests in rewards programs and collecting customer insights.
• Resolve customer concerns with empathy and professionalism.
• Promote a respectful, inclusive, and collaborative workplace.
• Execute opening and closing duties, cash reconciliation, and daily huddles.
• Verify IDs and maintain accurate POS profiles; ensure inventory integrity.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized store environment and uphold SOPs and safety protocols.
• Achieve daily KPI goals through selling and promotions.

Skills

Leadership

Customer service

Communication

Problem-solving

De-escalation

Time management

Multitasking

Coaching

Conflict resolution

Attention to detail

Independent work

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Job description

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Lead Store Associate

Type of Work: Full-Time

Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Starting Hourly Pay Rate: $17.50/hr

Location: 2300 SW 34th St, Gainesville, FL 32608

About the Role

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

What You’ll Do

Customer Experience & People

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Operational Excellence & Processes

• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.

Sales & Performance

• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

What You’ll Bring

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer‑facing or sales environment.
• A minimum of 1 year of experience using point‑of‑sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands‑on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi‑tasking with the ability to quickly pivot to other tasks
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de‑escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• The ability to maintain a solution‑driven mindset when dealing with upset customers.
• Strong conflict resolution skills and the ability to handle high‑stress situations.
• Ability to support store leadership by taking initiative and a proactive approach
• Ability to work across all stations within the store, based on business needs.

Even Better If You Have

• Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in‑store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance.
• Background in a sales role with a focus on tracking KPIs and meeting sales targets.
• Previous