Specialist Registration-PRN

SEH Saint Elizabeth Medical Center, Inc.; Covington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage after 30 days

Generous paid time off

Employer retirement match

Tuition reimbursement

Wellness programs

Internal career mobility

Job summary

St. Elizabeth Healthcare in Covington, KY is seeking a Registration Clerk to efficiently move patients through service departments and support timely billing. You will collect accurate financial and demographic data, verify insurance, and assist with waivers and forms while upholding confidentiality.

This role emphasizes the AIDET approach, teamwork, and cross-training across registration areas to ensure smooth patient flow and coverage during varying volumes.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and empathy with patients.
• Experience navigating hospital registration software is a plus.
• Excellent communication and data entry abilities.

Responsibilities

• Interview patients/families to collect accurate financial and demographic data.
• Verify insurance via online eligibility and minimize denials.
• Estimate patient liability for outpatient exams and determine responsibility for others.
• Scan documents and obtain signatures; complete payer forms.
• Greet and assist patients following AIDET; protect patient confidentiality.
• Provide wheelchair assistance and transport as needed.
• Cross-train to other Registration areas for coverage.
• Relocate to other locations as needed based on patient volumes.
• Attend department meetings and adhere to policies.

Skills

Customer service

EPIC navigation

Data entry

Interpersonal skills

Written & verbal communication

Confidentiality

Kindness

Clerical experience

Education

High School Graduate or equivalent

Tools

EPIC

Microsoft Office

Registration systems

Job description

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 8.

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally. Enjoy:

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

Performs a variety of clerical duties such as obtaining and processing information in order to identify and move the patient through the service departments and enable the organization to bill for services rendered in a timely manner Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

Interviews patients and/or family members to obtain accurate financial and demographic information to ensure prompt payment. Verifies the patient’s insurance through the on-line eligibility system and determines which payer to enter in the account to minimize denials. For outpatient exams, completes an estimate of charges to determine patient’s liability. For all other patients, determines financial liability from the insurance response and collects any amount due from the patient. Scans all requirement documents and obtains all appropriate signatures from patients. Completes all forms required by governmental or commercial payers. Following the AIDET principles, greets and assists patients, interacts with visitors, physician’s office staff, physicians, and other employees of the organization according to goals of the department while maintaining appropriate (need to know) patient confidentiality. Provides wheelchair assistance to patients/visitors and transports as needed. Cross-trains to other Registration areas to ensure efficient knowledgeable coverage as needed. Relocates to other locations as needed per patient volumes. Takes responsibility for maintaining knowledge level after training by keeping current on procedures pertaining to each area. Responsible for reading posted notices, memos, and emails. Attends department meetings/huddles. Consistently adheres to all department policies and procedures. Including uniform requirements. Responsible for completing annual hospital and department educational requirements. Perform other related duties incidental to the work described herein.

Education, Credentials, Licenses

High School Graduate or Equivalent

Specialized Knowledge

• Proven track record of excellent customer service skills.
• Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC)
• Good typing skills / data entry skills
• Good interpersonal skills (work with the public)
• Excellent communication skills (both written and verbal)
• Maintain patient confidentiality
• Kind
• Length of Experience: Previous clerical or customer service experience

FLSA Status

Non-Exempt Right Career. Right Here.

If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.