Lead, Special Events & Guest Experience

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company in Indiana is seeking a Team Supervisor to oversee guest services during events. The ideal candidate will have at least 2 years of customer service experience and be skilled in training and supervising team members. Responsibilities include resolving guest issues, managing event logistics, and ensuring compliance with regulatory standards. Flexibility to work varied shifts including nights and weekends is essential. Join a dynamic team focused on creating memorable experiences for guests.

Qualifications

• At least 21 years of age.
• Minimum 2 years experience in Customer Service.
• Experience supervising a group of 20+ team members.
• Flexible to work all shifts including holidays and weekends.

Responsibilities

• Provide oversight to team members and guest services during events.
• Resolve basic guest complaints professionally.
• Communicate effectively with team members and guests.
• Assist in the set-up and tear-down of event venues.

Skills

Customer service

Supervising team members

Conflict resolution

Training others

Communication

Education

High school diploma or GED

Tools

Basic computer programs (email, Word, Excel)

Job description

A leading entertainment company in Indiana is seeking a Team Supervisor to oversee guest services during events. The ideal candidate will have at least 2 years of customer service experience and be skilled in training and supervising team members. Responsibilities include resolving guest issues, managing event logistics, and ensuring compliance with regulatory standards. Flexibility to work varied shifts including nights and weekends is essential. Join a dynamic team focused on creating memorable experiences for guests.