Guest Experience Lead - Live Events

Sphere Entertainment Co; Las Vegas (NV); On-site; USD 36,000 - 47,000; Part time

Job summary

Sphere Entertainment Co. in Las Vegas is seeking a part-time Supervisor, Guest Services to ensure a safe and guest-friendly environment during events. You will supervise front-line staff, lead pre-shift meetings, and uphold company policies and safety standards.

The role requires 5–7 years in guest services or hospitality with leadership experience, plus the ability to train for emergency procedures and coordinate payroll post-event. Experience in sports or theater operations is a plus.

Qualifications

• 5–7 years of prior Guest Services or hospitality experience with demonstrated leadership expertise.
• Ability to collaborate cross-functionally and motivate performance.
• Experience in emergency operations procedures through training and drills.
• Experience completing reports and coaching team members; manage multiple tasks under deadlines.

Responsibilities

• Manages pre-shift meetings and communicates event information to the front-line team.
• Ensures front-line colleagues are engaged, upbeat and delivering an exceptional guest experience.
• Assigns shifts to GERs and manages staffing levels; escalates concerns as needed.
• Provides post-event information to People Solutions to ensure payroll accuracy.
• Provides coaching and feedback to front-line staff; addresses guest concerns promptly.

Skills

Guest Services

Leadership

Staff Coaching

Event Operations

Safety & Compliance

Job description

Sphere Entertainment Co. in Las Vegas is seeking a part-time Supervisor, Guest Services to ensure a safe and guest-friendly environment during events. You will supervise front-line staff, lead pre-shift meetings, and uphold company policies and safety standards.

The role requires 5–7 years in guest services or hospitality with leadership experience, plus the ability to train for emergency procedures and coordinate payroll post-event. Experience in sports or theater operations is a plus.