Lead Spa Therapist – Wellness & Mentorship

The Knox; Dallas (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

The Knox in Dallas is seeking a Lead Therapist to lead the Wellbeing (Spa) team while continuing to deliver exceptional massage and body treatments. You will model luxury service standards, ensure treatment excellence, and mentor fellow therapists as part of daily operations.

You will greet guests, prepare rooms, tailor treatments, maintain sanitation, track guest preferences, and promote wellbeing services and products.

Qualifications

• Licensed Massage Therapist or Esthetician with 4–5 years of experience.
• Experience in a luxury spa or hotel wellbeing environment preferred.
• Demonstrated leadership and prior lead/senior therapist experience preferred.
• Strong knowledge of massage and bodywork techniques.
• Excellent communication and guest service skills.
• Professional appearance and demeanor required at all times.
• Ability to work a flexible schedule, including weekends and holidays.
• CPR/First Aid certification preferred.
• Bilingual abilities preferred.

Responsibilities

• Greet guests warmly, escort them to treatment rooms, and provide attentive care before, during, and after treatments.
• Prepare treatment rooms according to guest preferences and client specifications while adhering to wellbeing and property service standards.
• Perform massage and body treatments tailored to individual guest needs.
• Ensure guest comfort, privacy, and safety at all times.
• Maintain accurate records of treatments and guest preferences as required.
• Mentor newly hired therapists during onboarding and training, providing guidance on treatment protocols.
• Assist Wellbeing Leadership with coaching therapists and ensuring consistent treatment standards.

Skills

Leadership

Massage therapy

Guest service

Communication

Flexibility

Job description

The Knox in Dallas is seeking a Lead Therapist to lead the Wellbeing (Spa) team while continuing to deliver exceptional massage and body treatments. You will model luxury service standards, ensure treatment excellence, and mentor fellow therapists as part of daily operations.

You will greet guests, prepare rooms, tailor treatments, maintain sanitation, track guest preferences, and promote wellbeing services and products.