Lux Spa & Wellbeing Director

Auberge Collection; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The Knox, Auberge Collection in Dallas seeks a Wellbeing Manager to lead daily spa operations and elevate guest experiences. You will oversee reception, therapists, estheticians, retail, and wellness programming with a strong focus on luxury service and financial performance.

You will create weekly schedules, coach a diverse spa team, recruit top talent, and ensure alignment with health, sanitation, and safety standards while collaborating with other departments for seamless guest journeys.

Qualifications

• Minimum 2–5 years of progressive leadership experience in a luxury spa, resort, hotel, or wellness environment.
• Experience managing labor, scheduling, payroll, and operational budgets.
• Proficiency with spa management software, Microsoft Office, and POS systems.
• Strong leadership, communication, and problem-solving skills.
• High attention to detail and commitment to luxury service standards.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional appearance and demeanor required at all times.
• Strong understanding of spa operations, guest flow, and service standards.
• Ability to work a flexible schedule, including weekends and holidays.
• CPR/First Aid certification preferred.
• Bilingual abilities preferred.

Responsibilities

• Manage all daily Wellbeing operations to ensure seamless service delivery and guest satisfaction.
• Create and maintain weekly schedules for all Wellbeing team members.
• Lead, coach, motivate, and develop the spa team while fostering a positive, collaborative culture.
• Recruit, interview, hire, onboard, and retain exceptional wellbeing professionals.
• Create and maintain thorough training plans for all wellbeing associates.
• Conduct daily operational pre-shift meetings and walkthroughs for cleanliness and readiness of spa facilities.
• Ensure treatment rooms and public areas meet luxury standards.
• Manage Spa appointment flow and staffing to maximize efficiency and guest satisfaction.
• Resolve guest concerns and service recovery situations with professionalism.
• Attend departmental meetings and represent Wellbeing in coordination with other departments.
• Organize cross-department collaboration to create seamless guest experiences.
• Maintain opening/closing procedures and ensure health and safety standards.

Skills

Leadership

Staff management

Budgeting

Communication

Problem-solving

Attention to detail

Flexibility

Bilingual abilities (preferred)

Tools

Spa management software

Microsoft Office

POS systems

Job description

The Knox, Auberge Collection in Dallas seeks a Wellbeing Manager to lead daily spa operations and elevate guest experiences. You will oversee reception, therapists, estheticians, retail, and wellness programming with a strong focus on luxury service and financial performance.

You will create weekly schedules, coach a diverse spa team, recruit top talent, and ensure alignment with health, sanitation, and safety standards while collaborating with other departments for seamless guest journeys.