Lead Spa & Pool Operations Manager

sanmanuel; Highland (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

San Manuel is seeking a Manager, Spa & Pool Services to lead the massage, skincare and pool operations, elevate guest experiences, manage budgets and vendor relationships, and uphold safety standards across all spa facilities.

You will mentor a diverse team, drive operational excellence, coordinate promotions and events with other departments, and ensure compliance with state regulations while safeguarding enterprise assets.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of three (3) years of experience within the Spa & Resort Pool industry or closely related field; hotel, casino or resort environment required.
• Minimum of three (3) years of management experience in the Spa & Resort Pool industry or closely related field.
• Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsibilities

• Manages and upholds Spa massage, skincare, & pool areas of Spa Department's business plan to support enterprise initiatives, enhances guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence.
• Oversees day-to-day Department operations including product receiving, fulfillment, training/certification requirements, compliance, accounting, vendor selection and management, and strong service center collaboration.
• Creates environment that motivates team members to collaborate, learn, perform, and develop their skills.
• Collaborates on ongoing development and positioning of Spa and Pool services, treatment dispensary/prep area and water sanctuary offerings in terms of overall concept definition, philosophy, service and product offerings.
• Maintains high-performance work environment and provides leadership to insure optimum internal and external partner relationships; plans events and promotions with other departments.
• Manages and leads annual budget and forecast. Responsible for Inventory, Revenue and Margin Management related to Spa and Pool services, treatment dispensary/prep and water sanctuary.
• Oversees cleanliness, health and safety of all Spa facilities/Spa and Pool services, water sanctuary and dispensary; ensures compliance with State and industry health and safety regulations; collaborates with Compliance.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

Team leadership

Budgeting/Forecasting

Vendor relationships

Guest experience

Team development

Training requirements

Compliance culture

Education

Bachelor's degree

Job description

San Manuel is seeking a Manager, Spa & Pool Services to lead the massage, skincare and pool operations, elevate guest experiences, manage budgets and vendor relationships, and uphold safety standards across all spa facilities.

You will mentor a diverse team, drive operational excellence, coordinate promotions and events with other departments, and ensure compliance with state regulations while safeguarding enterprise assets.