Lead Spa Front Desk Coordinator & Team Leader

LTFMGTCO LTF Club Management Co; Woodstock (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

Life Time Woodstock, IL is seeking a LifeSpa Lead Coordinator to partner with the Spa Manager and lead the LifeSpa Coordinator team at the front desk.

You will handle guest service, appointments, payments, and store operations while assisting with administrative duties and acting as the leadership contact when the Spa Manager is unavailable. This role requires 1–2 years of leadership and strong customer service.

Qualifications

• High School Diploma or GED.
• 1–2 years of leadership, customer service/receptionist experience in salon/spa or retail.
• Intermediate computer skills and proficiency in Microsoft Office Suite.
• Ability to work a minimum of 20 hours a week.

Responsibilities

• Answers incoming calls, listens to guests to schedule appointments or give recommendations and collects payment.
• Cleans and stocks shelves and manages product orders when needed.
• Drives service and retail awareness through promotions.
• Leads, develops, and oversees the LifeSpa Coordinator team.
• Creates coordinator monthly schedules to manage front desk payroll.
• Assists Spa Manager with documenting Guest Challenges and resolves them with follow-up.
• Helps ensure guests are pre-booked 40% of the time or more daily.
• Aims for 100%+ of monthly retail goals.
• Educates coordinators on daily revenue needs and cross-sell targets.
• Serves as a positive role model to the team.

Skills

Leadership

Customer Service

Receptionist Experience

Team Coordination

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Life Time Woodstock, IL is seeking a LifeSpa Lead Coordinator to partner with the Spa Manager and lead the LifeSpa Coordinator team at the front desk.

You will handle guest service, appointments, payments, and store operations while assisting with administrative duties and acting as the leadership contact when the Spa Manager is unavailable. This role requires 1–2 years of leadership and strong customer service.