Lead Spa Attendant

Monarch Casino Resort Spa Black Hawk; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the luxury hospitality sector is seeking a Lead Spa Attendant to join their dynamic team. In this role, you will be the welcoming face for guests, ensuring a pristine spa environment and providing top-notch service. Your responsibilities will include training new staff, managing inventory, and addressing guest inquiries, all while upholding the company's values of professionalism and integrity. This is an exciting opportunity to be part of a premier resort experience, where your contributions will enhance the guest experience in a beautiful setting.

Benefits

Paid Time Off

Health Insurance

Holidays

Flexible Work Schedule

Qualifications

• Friendly, approachable, and team-oriented.
• Ability to work independently and with others.
• Ethical in conduct and sound decision-making.

Responsibilities

• Train new Spa and Laundry Attendants.
• Conduct inventory and ensure item availability.
• Address guest concerns and record feedback.

Skills

Communication Skills

Teamwork

Problem Solving

Computer Proficiency (Excel, Word, Outlook)

Education

High School Diploma

Tools

PMS Systems

Job description

Overview

Job Title: Lead Spa Attendant

Salary: $21

Status: Full Time

Shift: Days/Swings

Other Compensation: None

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarch’s new resort features a Chophouse, 24/7 Café, Buffet, Chophouse and Bistro Mariposa. Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, +40 table games with unlimited betting, a poker room and sports betting room. Our spa features state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs, bar and more!

Responsibilities

JOB SUMMARY

The incumbent in this position is responsible for training all new Spa and Laundry attendants, conducting inventory for items in the locker rooms and amenities, and submitting orders to the Spa Manager to ensure readiness for guests.

The incumbent, like all Monarch Casino Resort Spa Team members, is expected to demonstrate initiative, professionalism, personal awareness, integrity, and confidentiality. This role supports the company's Vision, Mission, and Values, performing all functions in a manner that inspires and motivates others.

• Provide a warm welcome to guests.
• Assist guests with directions and inquiries.
• Train new Spa and Laundry Attendants, as well as the Front Desk Concierge.
• Oversee the cleanliness of spa lounges and locker rooms.
• Maintain cleanliness to ensure a consistent guest experience.
• Conduct inventory and ensure availability of necessary items.
• Relay guest requests to relevant departments.
• Address guest concerns and record feedback.
• Perform other duties as required.

Qualifications

• High School Diploma preferred.
• Experience preferred.
• Friendly, approachable, and team-oriented.
• Good communication skills.
• Computer proficiency in Excel, Word, Outlook, payroll, and PMS systems.
• Ability to work independently and with others.
• Ability to stand for extended periods.
• Flexibility to work all shifts, including weekends and holidays.
• Ethics: Respectful, reliable, trustworthy, and ethical in conduct.
• Communication: Clear and effective communication skills.
• Problem Solving: Ability to identify and resolve issues efficiently.
• Judgment: Sound decision-making abilities.
• Professionalism: Tactful, responsible, and quality-focused.

Work Environment

• On-site at the casino, interacting with guests, team members, and vendors.
• Work schedule may include weekends and evenings based on operational needs.

Physical Demands

• Must meet physical requirements, including standing, walking, lifting up to 25 pounds, and other physical activities.
• Reasonable accommodations available for individuals with disabilities.

Monarch offers luxury benefits to our team members, including paid time off, holidays, health insurance, and more.