Lead Spa Attendant

Monarch Casino Resort Spa; Black Hawk (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the luxury hospitality sector is seeking a Lead Spa Attendant to join their dynamic team. This role is pivotal in ensuring a welcoming and pristine environment for guests at a stunning resort nestled in the Colorado Rockies. As a Lead Spa Attendant, you'll train new staff, manage inventory, and ensure the highest standards of cleanliness and service. This position not only offers a chance to work in a breathtaking setting but also provides a comprehensive benefits package, including health insurance and paid time off, making it an exciting opportunity for those passionate about customer service and teamwork.

Benefits

Paid Time Off

Health Benefit Insurance Package

Free Hot Meal per shift

Unlimited Coffee, Tea, Soft Drinks

Education/Tuition Reimbursement

Career Development Programs

Team Member Discounts

Free Covered Parking

Sick Pay

Team Member Anniversary Recognition

Qualifications

• Must be friendly, approachable, and team-oriented.
• Good communication skills are essential for this role.

Responsibilities

• Train new Spa and Laundry attendants and oversee cleanliness.
• Conduct inventory and assist guests with any concerns.

Skills

Teamwork

Communication

Problem Solving

Professionalism

Customer Service

Education

High School Diploma

Tools

Excel

Word

Outlook

PMS system

Job description

Overview

Job Title: Lead Spa Attendant

Salary: $21

Status: Full Time

Shift: Days/Swings

Other Compensation:None

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarch’s new resort features a Chophouse, 24/7 Café, Buffet, Chophouse and Bistro Mariposa. Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, +40 table games with unlimited betting, a poker room and sports betting room. Our spa features state of the art spa services on top of the 23rdstory of our resort along with a roof top pool, saunas, hot tubs, bar and more!

Responsibilities

JOB SUMMARY

The incumbent in this position is responsible for training of all new Spa and Laundry attendants, conducting inventory for items in the locker rooms and the amenities, submitting orders to the Spa Manager in a timely manner to ensure we are always prepared for guests.

The incumbent in this position, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

• Provide a warm welcome to our internal and external guests.
• Provide guests with directions as needed.
• Training of new Spa Attendants and Laundry Attendants
• Training of the new Front Desk Concierge
• Overseeing the cleanliness of the spa lounges and the locker rooms.
• Cleaning and maintaining cleanliness as guests leave and new guests enter to ensure the experience is the same for every guest.
• Conducting inventory of items needed to ensure guests have items needed at all times.
• Accurately taking and relaying guest requests to other departments such as Housekeeping, Engineering, Bell/Valet, VIP etc.
• Assist guest with any concerns that they may have and record such comments and concerns.
• Performs other incidental and related duties as required and assigned.

Qualifications

• High School Diploma preferred.
• Experience preferred.
• Must be friendly, approachable and team oriented.
• Must have good communication skills.
• Computer Knowledge – excel, word, outlook, payroll system, PMS system
• Ability to work well with others and alone.
• Must be able to stand and for extended periods of time.
• Must be able to work all shifts, weekends and holidays.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
• Communication - Communicates clearly and informatively; able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

WORK ENVIRONMENT

• The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routesatwww.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.