Lead Guest Attendant

HMC Hotel Management Consulting; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a dynamic hotel management firm seeking a Lead Guest Attendant. This role is perfect for an energetic leader passionate about hospitality and team development. You will guide operations in the absence of the General Manager, ensuring exceptional service standards and fostering a collaborative environment. With a focus on career growth, this position offers a chance to make a significant impact in a supportive workplace that values hard work and personal balance. If you thrive in a fast-paced setting and are committed to guest satisfaction, this opportunity is for you!

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• Minimum of 1 year experience in hotel leadership roles.
• Strong team building and organizational skills are essential.

Responsibilities

• Lead and train staff, ensuring high service standards.
• Manage guest relations and oversee housekeeping operations.

Skills

Team Building

Organizational Skills

Time Management

Problem-Solving

Communication Skills

Education

High School Diploma

Hospitality Management Degree

Tools

Property Management System (PMS)

Job description

Exciting Opportunity: Lead Guest Attendant at Woodspring Suites in Colorado Springs, Colorado!

About the Role: Hotel Management & Consulting is seeking an experienced and dynamic Lead Guest Attendant to join our team. If you are an energetic team leader with a passion for hospitality and team development, we want to hear from you! You will assist in leading some operations in the absence of the General Manager or assisting them with leading the team, ensuring that our service standards are consistently exceeded.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $19.00 - $21.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Team Lead: Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles.
• Financial: Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
• Guest Relations: Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
• Housekeeping: Assign rooms to be cleaned by housekeeping and aid GM in inspecting rooms.
• Other: Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of 1 years’ experience in hotel leadership, including front desk and back-of-house operations.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and occasionally ladders.
• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.