Lead Solutions Engineer – Enterprise Payments & Partnerships

imprint; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Flexible paid time off

Fully covered healthcare

High-end hardware

Parental leave

Industry-leading technology

Job summary

Imprint is seeking a Lead Solutions Engineer to own the technical relationship with enterprise partners, ensuring seamless integration, launch, and continual enhancements of payment solutions. This role anchors partner delivery with internal product strategy and requires deep technical and business judgment.

You will translate partner requirements into actionable solutions, drive repeatable launch processes, and scale partner success as Imprint grows.

Qualifications

• Experience in solutions engineering, implementation engineering, sales engineering, or similar technical client-facing roles.
• Strong technical background in REST APIs, front-end technologies, and mobile/web SDKs.
• Payments experience is essential: deep understanding of payment networks, PSPs, and payment product architecture.
• General understanding of how products are built, including front-end and back-end development concepts.
• Demonstrated ability to operate effectively in ambiguity and bring structure to unstructured problems.
• Extremely detail-oriented with a track record of managing complex, multi-stakeholder projects to successful completion.
• Collaborative team player with strong cross-functional partnership skills.
• Excellent judgment in balancing partner needs with internal priorities and knowing when to upscale strategic decisions.
• Motivated by building a successful company and willing to operate as a senior individual contributor.
• Proven track record of improving processes through tooling and automation.

Responsibilities

• Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership.
• Drive pre-sales technical discovery and solutioning: understand partner needs and constraints; map Imprint capabilities to partner requirements; serve as payments and card program expert to architect a best-in-class card program; provide technical guidance, architecture input, and implementation approach.
• Own post-sales technical implementation and partner delivery: lead integration planning and execution; troubleshoot technical issues and unblock launches; build strong relationships with partner technical teams; drive proactive communication with partners to surface opportunities and mitigate risks.
• Partner closely with Product and Engineering to influence roadmap: help define new products and improvements that solve real partner and consumer problems; ensure new partner and consumer-facing product features are aligned with partner expectations.
• Automate and standardize partner delivery: improve tooling, documentation, and repeatable integration patterns; contribute to operational stability at launch time by implementing flexible but repeatable frameworks.
• Improve technical documentation and partner-facing implementation guides.

Skills

REST APIs

Frontend technologies

Mobile SDKs

Payment networks

Cross-functional collaboration

Ambiguity management

Automation tooling

Stakeholder management

Tools

API tooling

Job description

Imprint is seeking a Lead Solutions Engineer to own the technical relationship with enterprise partners, ensuring seamless integration, launch, and continual enhancements of payment solutions. This role anchors partner delivery with internal product strategy and requires deep technical and business judgment.

You will translate partner requirements into actionable solutions, drive repeatable launch processes, and scale partner success as Imprint grows.