Lead Software Implementation & Onsite Training

Foundation Software; Strongsville (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

Foundation Software is seeking an HQ Implementation Specialist to lead onboarding and hands-on deployment of the HQ product line. You will train clients online and onsite, address implementation challenges, and travel for onsite meetings and events.

You will build strong client relationships and support internal teams to ensure successful software solutions. The role emphasizes expert-level consulting, proactive issue resolution, and staying current with product features and industry best

Qualifications

• Experience in client-facing software implementation environments.
• Proven ability to train clients and present with clarity.
• Strong organizational and documentation skills.

Responsibilities

• Deliver customized training sessions online and onsite for HQ product line.
• Oversee initial setup and implementation to meet client objectives.
• Provide expert consulting to optimize client use and business goals.
• Identify and address client issues; escalate as needed to management.
• Maintain long-term client relationships and provide proactive support.
• Travel to client sites for onsite training and events.

Skills

Client relationship management

Training delivery

Software implementation

Communication skills

Project management

Microsoft Word

Microsoft Excel

PowerPoint

Travel coordination

Onsite training

Tools

Word

Excel

PowerPoint

Job description

Foundation Software is seeking an HQ Implementation Specialist to lead onboarding and hands-on deployment of the HQ product line. You will train clients online and onsite, address implementation challenges, and travel for onsite meetings and events.

You will build strong client relationships and support internal teams to ensure successful software solutions. The role emphasizes expert-level consulting, proactive issue resolution, and staying current with product features and industry best