Lead Slot Project Technician

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 34,000 - 48,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, NV seeks a Slot Technician to plan and coordinate slot floor projects and repair/maintain casino slot machines. The role emphasizes exceptional guest service, initiative, and professionalism in a luxury resort environment.

Responsibilities include minimizing downtime, performing preventative maintenance, and executing software conversions and machine moves as directed by the Slot Performance Manager.

Qualifications

• Two years electronics/technical degree or equivalent experience.
• Minimum 3 years Slot Technician experience in a casino environment.

Responsibilities

• Plan and coordinate all slot floor projects.
• Repair and maintain casino slot machines and install parts.
• Provide excellent customer service to Team Members and guests.
• Maintain operation of slot machines with minimal downtime.
• Perform software conversions and slot machine moves.

Skills

Troubleshooting

Maintenance

Guest service

Communication

Education

Two years electronics/technical degree

Tools

Slot machines

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Summary

The incumbent in this position is primarily responsible for: Planning and coordination of all slot floor projects. As needed, will repair/conduct maintenance on casino slot machines, including ordering and installing parts. The incumbent, as with all members of Monarch properties, provides excellent customer service to all Team Members, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.

Atlantis is recommended by Forbes Travel Guide with a Four Star Spa. Atlantis is rated by AAA as a Four Diamond resort; less than five percent of the nearly 31,000 properties approved by AAA achieve this Four Diamond designation. The Steakhouse and Bistro Napa restaurants at Atlantis are recommended by Forbes Travel Guide and consistently receive the highest ratings by TripAdvisor. Since 2000 Atlantis Steakhouse and Bistro Napa restaurants at Atlantis have received the Award of Excellence from Wine Spectator.

Essential Job Functions

• Ability to trouble shoot minor machine issues such as button and bill validators issues on all machines within 1 month.
• Replace all peripheral machine components within two months.
• Trouble shoot major machine issues within 1 year.
• The ability to explain games to guests and jackpot payouts – strong "floor presence" is necessary and ability to provide exceptional Guest Service.
• Maintain operation of slot machines at all times with minimal downtime.
• Will constantly perform preventative maintenance on slot machines to ensure proper and optimum performance levels.
• Assist Slot Floor personnel when needed and requested by Slot Shift Managers and/or Assistant Slot Managers.
• Perform software conversions and slot machine moves as directed by the Slot Performance Manager.
• Performs other incidental and related duties as required and assigned.

Technical / Professional Knowledge (Knowledge/Skills, Education, And Experience)

Two years electronics/technical Degree or equivalent experience with electronics components.

• Minimum 3 years Slot Technician experience with slot machines in a Casino Environment

Desired Competencies

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
• Communication - Communicates clearly and informatively; able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Work Environment

The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.