Lead Slot Ambassador

Arizona Charlie’s Decatur and Boulder; Decatur (IL); Vor Ort; USD 21.000 - 34.000; Vollzeit

Zusammenfassung

Arizona Charlie’s Decatur and Boulder is seeking a Lead Slot Attendant to guide the Slot department, support daily operations, and uphold service standards on the casino floor.

You will lead by example, coordinate team members, and address guest concerns during shifts, ensuring smooth service and compliance with regulations. 21+ and HS diploma preferred; ability to obtain work cards required.

Qualifikationen

• 1 year of slot operations experience.
• Ability to guide and motivate peers in a high-volume or guest-facing environment.
• Strong verbal communication and interpersonal skills to deliver coaching and relay expectations.
• Reliable and organized with the ability to prioritize tasks and support shift coordination.
• Ability to access and input information using a moderately complex computer system.
• Must be 21 years of age and able to obtain work cards.

Aufgaben

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns.
• Monitor slot sections, respond to service calls, process jackpots, and perform minor repairs.
• Ensure accuracy in voucher fills, printer refills, and jackpot data entry.
• Maintain professional guest interactions on the casino floor.
• Communicate with slot attendants and other departments via radio for smooth shift transitions.
• Coordinate with Casino Operations and Security to report irregularities.
• Ensure compliance with gaming laws and internal controls, policies and procedures.
• Provide outstanding guest service in a timely manner.

Kenntnisse

Slot operations

Team leadership

Verbal communication

Reliability

Flexibility

Conflict resolution

Ausbildung

High School Diploma or equivalent

Tools

Casino computer system

Jobbeschreibung

At Arizona Charlie’s, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

As the Lead Slot Attendant, you play a hands-on role in supporting the daily operations of the Slot department by assisting with team coordination, service delivery, and task execution. You act as a working lead, helping to maintain service and presentation standards, guide team members, and address operational needs during your shift. Your ability to lead by example, communicate effectively, and resolve issues ensures a productive and guest-focused gaming environment.

Job Description:

Essential Functions and Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
• Monitor assigned slot section(s), respond to service calls, process jackpots, and perform minor machine repairs
• Ensure accuracy and accountability in voucher fills, printer refills, counterfeit bill inspection, and jackpot data entry
• Maintain professional and friendly interactions while assisting guests and team members on the casino floor
• Communicate effectively with slot attendants and other departments via radio to ensure smooth shift transitions and service coordination
• Coordinate with Casino Operations and Security to report irregularities, suspicious behavior, or incidents requiring management attention
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned

Qualifications

• 1 year of slot operations experience
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
• Reliable and organized with the ability to prioritize tasks and support shift coordination
• Flexible to adapt to changing business needs, schedules, and guest volumes
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Requirements

• At least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Frequently push/pull up to 50lbs.
• Frequently lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Frequently Squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.