Slot Assistant Manager

Arizona Charlies - Decatur; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Job summary

Arizona Charlie's - Decatur is seeking an Assistant Slot Manager to oversee daily slot department operations. You will supervise floor staff, ensure timely guest service, and maintain compliance with gaming regulations while coordinating shift coverage and staff training.

In this role, you will support the Slot Manager, manage scheduling needs, handle payroll-related adjustments, and ensure adherence to internal controls and policies.

Qualifications

• 2 years of Slot Operations experience; includes leadership or progressive responsibility.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.

Skills

Leadership

Staff Scheduling

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Slot Management System

Job description

At Arizona Charlie's, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As the Assistant Slot Manager, you support the daily operations of the slot department by supervising assigned floor staff, ensuring timely and professional guest service, and maintaining compliance with gaming regulations. In this role, you help coordinate shift coverage, staff training, and issue resolution while modeling company values and promoting a high-performance, guest-focused environment.Job Description:Essential Functions and ResponsibilitiesAssist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistencyMonitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goalsServe as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadershipApprove jackpots and fills in compliance with internal controls and departmental proceduresSupervise slot floor personnel in assigned areas to ensure consistent service and adherence to policyCollaborate with the Slot Manager on training, evaluations, scheduling needs, and performance management of team membersDetect and report any irregularities involving guests or associatesSupport the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reportingAssist with payroll information, scheduling adjustments, and labor compliance as directed by department managementEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standardsPerform other duties as assignedQualifications2 years of Slot Operations experience; includes leadership or progressive responsibilityAbility to lead and guide team members in a fast-paced or customer-facing environmentStrong interpersonal and communication skills to support training, feedback, and conflict resolutionDemonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilitiesFlexible and adaptable to changing operational needs and shift schedulesCommitted to upholding a safe, respectful, and inclusive work environmentBasic understanding of department KPIs, labor management, or guest service standardsAbility to access and input information using a moderately complex computer systemSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsAt least 21 years of ageHigh School Diploma or equivalent requiredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationPhysical RequirementsRegularly push/pull up to 50lbs.Regularly lift and/or carry up to 50lbs. at floor, knee, waist, and chest levelsRegularly squat, kneel, reach, bend, twistFrequently sit and work at a desk or computerFrequently standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsSlippery surfacesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.