Slot Assistant Manager

[1002 AC Decatur] Arizona Charlie's, LLC; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Arizona Charlie's, LLC in the United States is seeking an Assistant Slot Manager to oversee daily slot department operations, supervise floor staff, and ensure guest service excellence while maintaining strict compliance with gaming regulations.

The role emphasizes team leadership, scheduling support, training, and collaboration with the Slot Manager to drive performance, accuracy, and regulatory adherence in a fast-paced casino environment.

Qualifications

• 2 years of Slot Operations experience; includes leadership or progressive responsibility.
• Ability to lead and guide team members in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Approve jackpots and fills in compliance with internal controls and departmental procedures
• Supervise slot floor personnel in assigned areas to ensure consistent service and adherence to policy
• Collaborate with the Slot Manager on training, evaluations, scheduling needs, and performance management of team members
• Detect and report any irregularities involving guests or associates
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll information, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Slot operations

Leadership

Customer service

Communication

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

At Arizona Charlie's, LLC , we don't just offer jobs - we build careers. In a business that is often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that is as invested in your success as you are. Job Description Summary: Summary: As the Assistant Slot Manager, you support the daily operations of the slot department by supervising assigned floor staff, ensuring timely and professional guest service, and maintaining compliance with gaming regulations.

Essential Functions and Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Approve jackpots and fills in compliance with internal controls and departmental procedures
• Supervise slot floor personnel in assigned areas to ensure consistent service and adherence to policy
• Collaborate with the Slot Manager on training, evaluations, scheduling needs, and performance management of team members
• Detect and report any irregularities involving guests or associates
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll information, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 2 years of Slot Operations experience; includes leadership or progressive responsibility
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Nevada Gaming Registration

Physical Requirements

• Regularly push/pull up to 50lbs.
• Regularly lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment

• Potential Conditions
• Indoor Smoky
• Noisy
• Bright flashing lights
• Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one? If you're looking for more than just a job - and want to be part of a team that values integrity, impact, and opportunity - we'd love to hear from you. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. If you thrive in a welcoming, community-centered workplace where team members feel like family, Arizona Charlie's may be the perfect fit. We'd love to meet you! Introduce yourself and we'll follow up when a role that suits your skills opens up. Arizona Charlie's Decatur and Boulder are trusted local favorites known for their friendly atmosphere, loyal guests, and long-standing team members. From slot floors to steakhouses, we deliver genuine service and value in a neighborhood setting. Our employees enjoy the best of both worlds: the excitement of hospitality and the comfort of familiarity. At Arizona Charlie's, you're more than a team member - you're part of a legacy. If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at [phone].