Lead Skin Expert & Skincare Education Coach

Face Foundrié, Llc; Edina (MN); Sur place; USD 45 000 - 70 000; Plein temps

Résumé du poste

FACE FOUNDRIÉ is a skincare brand delivering facials, lashes, brows and treatments in a modern, inclusive environment. As Lead Skin Expert, you will support the Store Manager in leading the Skin Expert team, uphold service standards, and drive sales while delivering an elevated guest experience.

This role emphasizes skincare education, coaching team members, onboarding, product knowledge, and training on protocols, retail and membership sales.

Qualifications

• Active AP MN Esthetician License required.
• 1–2 years of leadership experience preferred.
• 1–2 years of salon, spa, or beauty industry experience preferred.
• Strong customer service, communication, and leadership skills.
• Ability to coach, motivate, and support team members in a positive and professional manner.
• Availability to work nights, weekends, and onsite events as needed.

Responsabilités

• Greet guests in a timely, professional, and welcoming manner.
• Support the Store Manager with scheduling adjustments, staffing needs, team breaks, and daily operational flow.
• Assist with inventory counts, product ordering, shipment receiving, and inventory accuracy.
• Help drive store and individual sales goals, including services, retail, memberships, and rebooking.
• Support operational efficiency and ensure FACE FOUNDRIÉ standards are consistently maintained.
• Report directly to the Store Manager and provide support in achieving overall store performance goals.
• Assist in onboarding and training Skin Experts to ensure confidence in service protocols, product knowledge, retail and membership sales.
• Train both new and existing Skin Experts on updated protocols, products, services, and ongoing education initiatives.
• Support leadership in holding the Skin Expert team accountable to performance benchmarks and company initiatives.
• Confidently conduct coaching conversations and provide constructive feedback to support team growth and development.
• Assist with product knowledge, retail, and membership training for Skin Experts and Front Bar Receptionists.

Connaissances

Leadership

Customer Service

Communication

Sales

Coaching

Skincare Knowledge

Formation

Active AP MN Esthetician License

Description du poste

FACE FOUNDRIÉ is a skincare brand delivering facials, lashes, brows and treatments in a modern, inclusive environment. As Lead Skin Expert, you will support the Store Manager in leading the Skin Expert team, uphold service standards, and drive sales while delivering an elevated guest experience.

This role emphasizes skincare education, coaching team members, onboarding, product knowledge, and training on protocols, retail and membership sales.