Lead Site Reliability Engineer

Testing Site - JPMC; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase in New York, NY is seeking a Site Reliability Engineer to own non-functional requirements and champion reliability across applications within Enterprise technology’s liquidity risk team. You will influence strategic planning, drive improvements in resiliency, security, observability, automation, and customer experience while mentoring engineers and promoting blameless post-incident reviews.

Strong collaboration with peers and leadership will guide adoption of OpenTelemetry,

Qualifications

• Formal training or certification in software engineering plus 5+ years of applied experience.
• Advanced knowledge of SRE principles and implementing SRE across teams.
• Experience leading technologists to resolve complex tech issues at scale.
• Ability to influence team culture by championing innovation and driving change.
• Experience hiring, developing, and recognizing talent.
• Proficiency in at least one programming language (JavaScript/Go/Python).
• Hands-on experience with CI/CD tools (Jenkins, GitLab, Terraform).
• Experience with containers and orchestration (Docker/Kubernetes/ECS).
• Strong troubleshooting across networking technologies.
• Knowledge of GraphQL, event-driven architecture (Kafka), OpenTelemetry.

Responsibilities

• Lead SRE practices balancing delivery speed, efficiency, and stability.
• Partner with peers and stakeholders to drive strong outcomes.
• Scale SRE adoption across application and platform teams.
• Set reliability expectations and track progress with metrics.
• Run blameless post-incident reviews and debriefs to drive improvements.
• Build a culture of continuous improvement and customer focus.
• Coach entry- to mid-level engineers and promote knowledge sharing.

Skills

SRE principles

CI/CD

Docker

Kubernetes

OpenTelemetry

GraphQL

Event-driven

JavaScript

Go

Python

Networking

Leadership

Tools

Jenkins

GitLab

Terraform

Docker

Kubernetes

ECS

Job description

As a Site Reliability Engineering at JPMorgan Chase within the Enterprise technology, liquidity risk team, youare the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities

• Lead SRE practices that balance delivery speed, efficiency, and system stability
• Partner with engineering peers and senior stakeholders to drive strong, shared outcomes
• Scale SRE adoption across application and platform teams
• Set reliability expectations and show progress through stability and reliability metrics
• Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements
• Build a continuous-improvement culture by gathering feedback and improving the customer experience
• Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts plus 5+ years of applied experience
• Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls
• Experience leading technologists to manage and resolve complex technology issues at a firmwide level
• Ability to influence team culture by championing innovation and driving change
• Experience hiring, developing, and recognizing talent
• Proficiency in at least one programming language (preferred: JavaScript, Go, Python)
• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform)
• Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
• Strong troubleshooting skills across common networking technologies and issues
• Working knowledge of modern service and integration patterns, including GraphQL fundamentals, event-driven architecture (Kafka or equivalent), and observability/telemetry with OpenTelemetry

Preferred qualifications, capabilities, and skills

• Ability to code, troubleshoot, and demonstrate strong data fluency