Lead Site Reliability Engineer

JPMorgan Chase & Co.; Houston (TX); On-site; USD 120,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Lead Site Reliability Engineer to define the future of reliability for a globally recognized firm within the Corporate & Investment Bank.

You will lead a team, advise on technical and business issues, and champion reliability culture across platforms and services. You will drive service-level objectives, incident response, and mentorship, leveraging AI-assisted workflows to improve triage, resolution, and operational readiness while ensuring security and resiliency.

Qualifications

• Formal training or certification in SRE concepts and 5+ years of applied experience.
• Proficiency in reliability, scalability, performance, security and enterprise architecture.
• Experience with enterprise AI-enabled SRE workflows and strong validation habits.
• Ability to evaluate AI-driven recommendations for correctness and risk.

Responsibilities

• Champions SRE culture and practices; documents and shares knowledge internally.
• Leads initiatives to improve reliability and stability of applications and platforms using data-driven analytics.
• Drives collaboration to define service levels, SLIs, SLOs, and error budgets with customers.
• Utilizes enterprise AI capabilities to accelerate major-incident triage, troubleshooting, and post-incident analysis.
• Acts as main incident contact and helps resolve issues quickly to avoid financial loss.
• Provides technical expertise and mentorship to other engineers.
• Leads reuse of AI-assisted reliability workflows across SDLC and toolchains.

Skills

Python

Java/Spring Boot

.Net

SRE practices

Observability

CI/CD

AI-assisted workflows

Education

Site Reliability Engineering certification

Tools

Container orchestration

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate & Investment Bank (CIB) Management and Support Functions Digital & Platform Services team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them.

Job responsibilities

• Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
• Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
• Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience ( NAMR/APAC - India/ LATAM/ Hong Kong)
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection

• Proficient with continuous integration and continuous delivery practices and tooling

Preferred qualifications, capabilities, and skills

• Proficient with container and container orchestration
• Experience with troubleshooting common networking technologies and issues
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies