Lead Site Reliability Engineer

JPMorganChase; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is looking for a Site Reliability Engineer to join its Enterprise technology, liquidity risk team in New York. This role involves driving improvements in customer experience, resiliency, and automation while collaborating with engineering peers. The ideal candidate has over 5 years of experience, strong knowledge of SRE principles, and proficiency in programming languages like JavaScript, Go, or Python. Employees receive competitive benefits including healthcare, retirement plans, and financial coaching.

Qualifications

• 5+ years of applied experience in software engineering concepts.
• Proven track record of implementing SRE across teams.
• Ability to influence team culture by championing innovation.

Responsibilities

• Lead SRE practices that balance delivery speed and system stability.
• Partner with engineering teams to drive strong outcomes.
• Run blameless, data-driven post-incident reviews.

Skills

SRE principles

JavaScript

Go

Python

Networking troubleshooting

CI/CD tools

Containers and orchestration

Education

Formal training or certification in software engineering

Tools

Jenkins

GitLab

Terraform

Docker

Kubernetes

ECS

Job description

Job Description

As a Site Reliability Engineer at JPMorgan Chase within the Enterprise technology, liquidity risk team, you are the non‑functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data‑driven manner and navigate difficult situations with composure and tact.

Job Responsibilities

• Lead SRE practices that balance delivery speed, efficiency, and system stability
• Partner with engineering peers and senior stakeholders to drive strong, shared outcomes
• Scale SRE adoption across application and platform teams
• Set reliability expectations and show progress through stability and reliability metrics
• Run blameless, data‑driven post‑incident reviews and regular debriefs to turn lessons into improvements
• Build a continuous‑improvement culture by gathering feedback and improving the customer experience
• Coach entry‑to mid‑level engineers and promote knowledge sharing through internal forums and communities

Required Qualifications, Capabilities, And Skills

• Formal training or certification in software engineering concepts plus 5+ years of applied experience
• Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls
• Experience leading technologists to manage and resolve complex technology issues at a firmwide level
• Ability to influence team culture by championing innovation and driving change
• Experience hiring, developing, and recognizing talent
• Proficiency in at least one programming language (preferred: JavaScript, Go, Python)
• Hands‑on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform)
• Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
• Strong troubleshooting skills across common networking technologies and issues
• Working knowledge of modern service and integration patterns, including GraphQL fundamentals, event‑driven architecture (Kafka or equivalent), and observability/telemetry with OpenTelemetry

Preferred Qualifications, Capabilities, And Skills

• Ability to code, troubleshoot, and demonstrate strong data fluency

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.