Lead Site Reliability Engineer

JPMorgan Chase & Co.; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. within Corporate Technology is seeking a Lead Site Reliability Engineer to guide reliability practices, mentor engineers, and drive resiliency design reviews for critical applications.

You will own incident response, set SLOs and error budgets with stakeholders, and leverage enterprise AI capabilities to accelerate triage and post-incident analysis while ensuring security and data sensitivity.

Qualifications

• Formal SRE concepts and practical experience required.
• Proven ability to design for reliability and reduce toil.
• Fluency in Python, Java/Spring Boot or .Net, with strong debugging skills.
• Experience using enterprise AI capabilities to improve SRE workflows.
• Ability to evaluate AI-driven recommendations for risk and guardrails.
• Strong observability, telemetry, and incident analysis experience.
• Proficient with CI/CD practices and container orchestration.
• Networking troubleshooting experience across common tech stacks.
• Broad knowledge of software architecture and security considerations.
• Self-driven learner with depth in at least one technical discipline.

Responsibilities

• Lead site reliability culture and document knowledge sharing.
• Improve reliability and stability using data-driven analysis to optimize service levels.
• Collaborate to define SLIs/SLOs and error budgets with stakeholders.
• Lead major incidents and provide rapid resolution guidance to prevent losses.
• Mentor engineers and provide technical leadership across domains.
• Guide design reviews and advocate for security and resiliency best practices.

Skills

SRE leadership

Reliability & scalability

Python/Java/.Net

AI in operations

Observability & monitoring

CI/CD tooling

Container orchestration

Networking troubleshooting

Security & compliance

Mentorship

Education

SRE Certification

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Technology team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job Responsibilities

• Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
• Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
• Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
• Proficient with continuous integration and continuous delivery practices and tooling
• Proficient with container and container orchestration
• Experience with troubleshooting common networking technologies and issues
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies