Lead Site Merchandising: Lighting & Casual Seating

Williams-Sonoma, Inc.; New York (NY); Hybrid; USD 97,000 - 116,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid time off

Health benefits

Commuter benefits

Learning opportunities

Job summary

Williams-Sonoma, Inc. in Brooklyn, NY is seeking a Manager of Site Merchandising for West Elm to optimize the customer journey, drive online revenue, and deliver premium product storytelling for Casual Seating and Lighting.

The role leads merchandising strategies, collaborates cross-functionally, and may develop a direct report, shaping seasonal campaigns and site experiences to maximize engagement and conversion.

Qualifications

• 5+ years of eCommerce merchandising experience required.
• 1+ years of people management experience with demonstrated success developing high-performing teams.
• Experience managing holistic category businesses and seasonal campaigns within a fast-paced retail environment.
• Deep understanding of site merchandising strategy, customer journey optimization, and digital storytelling.
• Strong analytical skills with experience using web analytics platforms such as Adobe Analytics/SiteCatalyst.
• Solid business acumen with the ability to balance brand storytelling and commercial performance.
• Exceptional communication, collaboration, organizational, and project management skills.

Responsibilities

• Lead the site merchandising strategies for Casual Seating and Lighting to support revenue, conversion, engagement, and product discovery goals.
• Own day-to-day category presentation across key onsite touchpoints, including category pages, search, navigation, product ranking, product storytelling, promotions, and seasonal launches.
• Lead execution of seasonal campaigns, promotional strategies, and category launches for assigned businesses, ensuring cohesive storytelling and premium product presentation by translating merchandising, marketing, and planning priorities into clear onsite experiences.
• Analyze weekly business performance to ensure categories are merchandised to optimize revenue, conversion, customer engagement, and product discovery.
• Monitor key site metrics, including traffic, conversion funnel, product finding behavior, search/navigation performance, basket building, and promotional performance.
• Championthe customersite experience and drive optimizations that reduce friction and make the shopping journey more intuitive and inspiring.
• Identify and prioritize site experience improvements through a systematic, agile, and test-and-learn approach.
• Partner with UX/Product, Marketing, Creative, Analytics, and Technology teams to support enhancements that improve engagement and business performance.
• Represent the DTC/eCommerce customer experience in assortment reviews, seasonal planning meetings, and cross-functional business discussions.
• Build strong working relationships with Merchandising, Planning, Inventory Management, Marketing, Creative, Analytics, Technology, and Operations partners to ensure alignment and flawless execution.

Skills

eCommerce merchandising

People management

Category management

Site merchandising

Customer journey

Digital storytelling

Adobe Analytics

Communication

Tools

Adobe Analytics

Job description

Williams-Sonoma, Inc. in Brooklyn, NY is seeking a Manager of Site Merchandising for West Elm to optimize the customer journey, drive online revenue, and deliver premium product storytelling for Casual Seating and Lighting.

The role leads merchandising strategies, collaborates cross-functionally, and may develop a direct report, shaping seasonal campaigns and site experiences to maximize engagement and conversion.