Lead ServiceNow SPM Business Process Consultant

Peek IT Services, LLC; United States; Remote; USD 83,000 - 138,000; Part time

Job summary

Peek IT Services seeks a part-time remote Business Process Consultant to lead ServiceNow SPM initiatives. The role involves discovery workshops, story creation, solution demos and advisory support, focused on the Tx/SPM workflow. This engagement totals ~160 hours at roughly 20 hours per week.

You will collaborate with stakeholders, facilitate workshops, deliver demos, and guide configuration decisions across the SPM domain from a remote setting in the US/Canada region.

Qualifications

• Hands-on experience as a business process consultant on ServiceNow SPM.
• Experience with the Tx/SPM workflow.
• ServiceNow CSA certification.
• ServiceNow SPM (PPM) certification.
• Ability to run workshops, write stories and deliver solution demos.
• Located on US or Canada soil for the duration of the engagement.
• English fluency and strong written and verbal communication skills.
• Availability for approximately 20 hours per week on a remote schedule.

Responsibilities

• Run discovery and design workshops with stakeholders.
• Create user stories that capture requirements for the SPM solution.
• Demo the solution to stakeholders and gather feedback.
• Provide advisory support on ServiceNow SPM process and configuration decisions.
• Work within the Tx/SPM workflow throughout the engagement.

Skills

ServiceNow SPM

Workshop facilitation

Story creation

Solution demos

Advisory support

CSA certified

SPM/PPM certification

English fluency

Education

ServiceNow CSA

ServiceNow SPM (PPM) certification

Job description

You will lead business process consulting on a ServiceNow Strategic Portfolio Management (SPM) engagement, working remotely on a part-time contract basis at roughly 20 hours per week. The work covers the Tx/SPM workflow and includes workshop facilitation, story creation, solution demos and advisory support. It is a defined engagement of about 160 total hours.

Responsibilities

• Run discovery and design workshops with stakeholders
• Create user stories that capture requirements for the SPM solution
• Demo the solution to stakeholders and gather feedback
• Provide advisory support on ServiceNow SPM process and configuration decisions
• Work within the Tx/SPM workflow throughout the engagement

Requirements

• Hands-on experience as a business process consultant on ServiceNow SPM
• Experience with the Tx/SPM workflow
• ServiceNow Certified System Administrator (CSA)
• ServiceNow SPM (PPM) certification
• Ability to run workshops, write stories and deliver solution demos
• Located on US or Canada soil for the duration of the engagement
• English fluency and strong written and verbal communication skills
• Availability for approximately 20 hours per week on a remote schedule