Lead ServiceNow Engineer

Raymond James Financial, Inc.; Saint Petersburg (FL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Raymond James Financial, Inc. seeks a Lead Engineer for ServiceNow Solutions in Saint Petersburg, FL.

This hybrid role requires in-office presence three days per week at the corporate office, with responsibilities spanning design, coding, testing, and delivery of ServiceNow modules. The candidate will collaborate across IT, architecture, and business partners, applying strong JavaScript and integration skills.

Qualifications

• 6–10 years of general work experience in IT engineering roles.
• Experience delivering ServiceNow solutions across ITSM, ITOM, ITBM/SPM, GRC/IRM, SecOps, or similar.
• Ability to lead projects, coordinate teams, and meet deadlines.
• Wamiliarity with testing, documentation, and project planning.

Responsibilities

• Analyze system requirements and interfaces between components.
• Lead assigned projects, coordinate tasks, and monitor performance.
• Perform testing, validation, and documentation of software.
• Provide technical guidance and solve programming problems.
• Prepare project plans and review test results.

Skills

ServiceNow IT Modules

JavaScript development

Integrations (REST APIs/LDAP/AD/JDBC)

Scoped Applications

UI Builder/Now Experience

Flow Designer

Integration Hub

ATF (Automated Test Framework)

Configuration/Workspace tools

Education

Bachelor’s in Business Administration

Bachelor’s in Computer & Information Science

Tools

REST APIs

LDAP

Active Directory

JDBC

Orchestration

Job description

Job Description SummaryRaymond James is seeking a Lead Engineer for our ServiceNow Solutions team. The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform.As a Lead Engineer, you will analyze business requirements and problems and drives research to design quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience/skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the ServiceNow platform delivered on time and within budget. You will manage complex problems independently and demonstrates analytical thinking, are able to make judgements and recommendations based on the analysis and interpretation of data.Job DescriptionThis position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location.Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.Responsibilities :Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.Makes recommendations towards the development of new code or to reuse of existing code.May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains current with new technologies.Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.Participates in software system testing and validation procedures, programming and documentation.Provides technical advice and assists in solving programming problems.Writes and/or reviews system specifications, including output requirements and flow charts.Assists in preparing project plans using project management tools.Reviews test results; documents test activities, and records remedial actions.Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.Performs other duties and responsibilities as assigned.Skills:ServiceNow IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)Development in JavaScript on the ServiceNow PlatformIntegrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)Scoped ApplicationsService Portal, UI Builder, Configurable Workspace, and Now Experience FrameworkFlow DesignerIntegration HubAutomated Test Framework (ATF)EducationBachelor’s: Business Administration, Bachelor’s: Computer and Information Science, Bachelor’s (Required)Work ExperienceGeneral Experience - 6 to 10 yearsCertificationsTravelLess than 25%WorkstyleHybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels to:• Grow professionally and inspire others to do the same• Work with and through others to achieve desired outcomes• Make prompt, pragmatic choices and act with the client in mind• Take ownership and hold themselves and others accountable for delivering results that matter• Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.#LI-SA1