Manager, ServiceNow Solutions

100 Raymond James & Associates, Inc.; Saint Petersburg (FL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability benefits

Retirement savings

Paid time off

Job summary

Raymond James is seeking a Manager of ServiceNow Solutions to lead a team of ServiceNow Business Analysts and Developers supporting RTB operations and strategic platform initiatives. This hybrid role requires on-site presence at least three days a week and collaboration with business, architecture, engineering, and platform leadership.

The role emphasizes people leadership, resource management, and governance to drive delivery excellence and continuous improvement across the ServiceNow platform.

Qualifications

• 7+ years of experience in technology delivery, business analysis, application development, or platform solutions.
• 3+ years leading technical, analyst, or delivery-focused teams.
• Experience with the ServiceNow platform and ServiceNow application delivery.
• Knowledge of Agile, Scrum, Kanban, and Software Development Life Cycle (SDLC).
• ServiceNow, Agile, Scrum, PMP, or related certifications.
• Experience leading teams through organizational growth, transformation, or delivery model changes.

Responsibilities

• People Leadership & Talent Development: Lead, coach, mentor, and develop a team of ServiceNow Business Analysts and Developers.
• Demand, Capacity & Resource Management: Partner with Demand Management and leadership to align incoming work with available team capacity.
• Stakeholder Management & Business Partnership: Serve as a primary point of contact for business stakeholders, process owners, and technology partners.
• Solution Delivery & Analysis Oversight: Guide and oversee business analysis activities including requirements gathering, process evaluation, solution design, and user story development.
• Operational Excellence & Continuous Improvement: Drive consistent processes, standards, and ways of working across the Solutions team.
• Governance, Risk & Compliance: Ensure compliance with established ServiceNow governance processes, architecture standards, and SDLC requirements.

Skills

People leadership

Stakeholder management

Delivery oversight

Agile / SDLC

ServiceNow

Communication

Resource planning

Project coordination

Education

High School Diploma

Tools

ServiceNow

Job description

Job Description Summary The Manager, ServiceNow Solutions is responsible for leading a team of ServiceNow Business Analysts and Developers that support both Run-the-Business (RTB) operations and the delivery of enhancements and strategic initiatives across the ServiceNow platform. Reporting to the Director, ServiceNow, this role provides people leadership, delivery oversight, resource management, and operational governance for a team aligned to the ServiceNow demand pipeline. The Manager, ServiceNow Solutions is accountable for ensuring the successful execution of platform enhancements, managing team capacity and priorities, fostering a high-performing culture, and maintaining strong partnerships with business stakeholders, architecture, engineering, and platform leadership teams. This role serves as the primary leader for the Solutions organization, balancing day-to-day operational support with longer-term strategic delivery while driving accountability, transparency, and continuous improvement across the team.

Job Description

This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday. Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Qualifications

• 7+ years of experience in technology delivery, business analysis, application development, or platform solutions
• 3+ years of experience leading technical, analyst, or delivery-focused teams
• Experience managing operational support and project-based delivery within Agile environments
• Strong leadership, communication, stakeholder management, and organizational skills
• Demonstrated ability to balance multiple priorities and drive execution across complex initiatives
• Experience with resource planning, workload management, and delivery oversight
• Experience with the ServiceNow platform and ServiceNow application delivery
• Knowledge of Agile, Scrum, Kanban, and Software Development Life Cycle (SDLC) methodologies
• Experience supporting enterprise platforms and large-scale technology initiatives
• ServiceNow, Agile, Scrum, PMP, or related certifications
• Experience leading teams through organizational growth, transformation, or delivery model changes

Responsibilities

• People Leadership & Talent Development: Lead, coach, mentor, and develop a team of ServiceNow Business Analysts and Developers
• Demand, Capacity & Resource Management: Partner with Demand Management and leadership to align incoming work with available team capacity
• Stakeholder Management & Business Partnership: Serve as a primary point of contact for business stakeholders, process owners, and technology partners
• Solution Delivery & Analysis Oversight: Guide and oversee business analysis activities including requirements gathering, process evaluation, solution design, and user story development
• Operational Excellence & Continuous Improvement: Drive consistent processes, standards, and ways of working across the Solutions team
• Governance, Risk & Compliance: Ensure compliance with established ServiceNow governance processes, architecture standards, and SDLC requirements

Success Measures

• Building and developing a high-performing team of Business Analysts and Developers
• Delivering strategic initiatives and operational commitments predictably and efficiently
• Ensuring effective alignment between business priorities, demand, and team capacity
• Improving stakeholder satisfaction through transparency, communication, and delivery excellence
• Strengthening operational discipline, governance, and delivery processes across the ServiceNow platform
• Supporting the organization's transition toward scalable, sustainable, and internally managed ServiceNow capabilities

Education

High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Travel

Less than 25%

Workstyle

Hybrid

Compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Equal Opportunity Statement

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Company Overview

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.