Lead ServiceNow Engineer

100 Raymond James & Associates, Inc.; Saint Petersburg (FL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Raymond James is seeking a Lead Engineer for the ServiceNow Solutions team in Saint Petersburg, FL. The role blends design, coding, testing, and maintenance of ServiceNow modules to meet business needs, with a hybrid onsite expectation three days per week.

The candidate should have 6–10 years of software experience, strong JavaScript and integration skills, and the ability to lead projects and influence solutions without visa sponsorship.

Qualifications

• Bachelor's degree or equivalent in business, CS, or related field.
• 6–10 years of general experience in software development.
• Experience delivering on ServiceNow platforms and modules.

Responsibilities

• Analyze system requirements and interfaces between components.
• Lead assigned projects, coordinate tasks and monitor performance.
• Recommend new technologies and efficient methodologies to management.
• Develop, test, and maintain code on the ServiceNow platform.
• Review test results and document remedial actions.
• Assist in project planning and scheduling.

Skills

ServiceNow ITSM

ServiceNow ITOM

REST APIs

JavaScript

Education

BBA/Business

BSc Computer & Info Science

Bachelor’s (Required)

Tools

Integration Hub

ATF Testing

UI Builder

Job description

Job Description Summary

Raymond James is seeking a Lead Engineer for our ServiceNow Solutions team. The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform. As a Lead Engineer, you will analyze business requirements and problems and drives research to design quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience/skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the ServiceNow platform delivered on time and within budget. You will manage complex problems independently and demonstrates analytical thinking, are able to make judgements and recommendations based on the analysis and interpretation of data.

Job Description

This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities:

• Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.
• Makes recommendations towards the development of new code or to reuse of existing code.
• May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.
• May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities.
• Remains current with new technologies.
• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
• Participates in software system testing and validation procedures, programming and documentation.
• Provides technical advice and assists in solving programming problems.
• Writes and/or reviews system specifications, including output requirements and flow charts.
• Assists in preparing project plans using project management tools.
• Reviews test results; documents test activities, and records remedial actions.
• Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.
• Performs other duties and responsibilities as assigned.

Skills:

• ServiceNow IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)
• Development in JavaScript on the ServiceNow Platform
• Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)
• Scoped Applications Service Portal, UI Builder, Configurable Workspace, and Now Experience Framework Flow Designer Integration Hub Automated Test Framework (ATF)

Education

• Bachelor’s: Business Administration
• Bachelor’s: Computer and Information Science
• Bachelor’s (Required)

Work Experience

• General Experience - 6 to 10 years

Certifications

• Travel Less than 25%

Workstyle

• Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

Guiding Behaviors

• Develop
• Collaborate
• Decide
• Deliver
• Improve

Associate Expectations

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

#LI-SA1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Our business is deeply focused on people and their financial well-being. We are committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.