Lead ServiceNow Developer with strong AI/GenAI expertise

Jade Global; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Jade Global seeks an experienced ServiceNow Developer with strong AI/GenAI expertise to design and implement AI-powered ServiceNow solutions.

You will build intelligent agents, RAG pipelines, and graph-based retrieval using LangGraph, LangChain, and Neo4j, integrating with enterprise data sources and external systems.

Qualifications

• Hands-on ServiceNow development and configuration
• Experience with workflows, REST/SOAP integrations, and APIs
• Experience building AI agents on the ServiceNow platform

Responsibilities

• Design, develop, configure, and maintain ServiceNow solutions
• Build AI/GenAI driven agents and RAG pipelines
• Integrate graph databases and LangChain/LangGraph components
• Collaborate with stakeholders to translate requirements into scalable solutions

Skills

ServiceNow

AI/GenAI

Python

Graph RAG

LangGraph

LangChain

Neo4j

REST APIs

Education

Bachelor's degree in CS or related field

Tools

Now Assist

Job description

We are looking for an experienced ServiceNow Developer with strong AI/GenAI expertise to design, develop, and implement innovative ServiceNow solutions that combine the ServiceNow platform with modern AI capabilities.

This role will be responsible for building intelligent, context-aware solutions and AI agents that leverage enterprise knowledge, ServiceNow data, and graph-based relationships to automate workflows and improve user experiences.

Key Responsibilities

• Design, develop, configure, and maintain solutions on the ServiceNow platform.
• Develop ServiceNow applications, workflows, integrations, business rules, Script Includes, REST APIs, UI components, and custom applications.
• Configure and extend Now Assist capabilities to support enterprise AI use cases.
• Design and develop AI agents/agentic workflows within the ServiceNow platform.
• Build and integrate Graph RAG and Agentic RAG solutions for enterprise knowledge retrieval and reasoning.
• Develop AI-powered solutions using LangGraph and LangChain.
• Design and implement knowledge graphs and graph-based retrieval solutions using Neo4j.
• Integrate ServiceNow data and enterprise knowledge sources with AI/LLM-based applications.
• Develop intelligent agents capable of retrieving information, reasoning over enterprise data, and executing appropriate actions.
• Build RAG pipelines, including document ingestion, chunking, embeddings, retrieval, reranking, context construction, and response generation.
• Develop integrations between ServiceNow, AI/ML services, vector/graph databases, and external enterprise systems.
• Collaborate with architects, product owners, business stakeholders, and AI/ML engineers to translate business requirements into scalable technical solutions.
• Implement appropriate security, access controls, governance, monitoring, and testing for AI-enabled ServiceNow solutions.
• Troubleshoot production issues and continuously improve the performance and reliability of AI and ServiceNow solutions.

Required Skills & Experience

ServiceNow

• Strong hands-on experience as a ServiceNow Developer.
• Experience with ServiceNow development and configuration across areas such as:
• Business Rules
• Script Includes
• Client Scripts
• UI Policies / UI Actions
• Workflows / Flow Designer
• REST/SOAP integrations
• ServiceNow APIs
• Custom applications
• Strong understanding of the ServiceNow platform architecture and development best practices.
• Experience configuring and extending Now Assist.
• Hands-on experience developing or configuring AI agents on the ServiceNow platform.

AI / GenAI / RAG

• Strong understanding of Generative AI, LLMs, RAG, and AI agents.
• Hands-on experience building Graph RAG solutions.
• Hands-on experience with Agentic RAG / Agentic AI architectures.
• Experience designing AI agents that can reason, retrieve information, use tools, and execute actions.
• Strong understanding of retrieval pipelines, embeddings, vector search, knowledge graphs, context management, and prompt engineering.
• Experience integrating LLMs with enterprise applications and data sources.

AI Frameworks & Technologies

• Hands-on experience with LangGraph for building agentic workflows.
• Strong experience with LangChain and its components for LLM/RAG application development.
• Experience with Neo4j and knowledge graph concepts.
• Experience designing graph-based retrieval and reasoning workflows.
• Experience working with APIs and integrating AI services with enterprise platforms.

Programming

• Strong Python programming skills for AI/GenAI integrations and backend development.
• Ability to develop production-quality, modular, testable, and maintainable code.

Preferred Qualifications

• Experience with ServiceNow AI Search, Now Assist, Virtual Agent, Knowledge Management, or Intelligent Automation.
• Experience with LLM platforms such as OpenAI, Azure OpenAI, Anthropic, or similar technologies.
• Experience with vector databases and semantic search technologies.
• Understanding of knowledge graph modeling, graph algorithms, and graph-based retrieval.
• Experience with REST APIs, microservices, cloud platforms, and enterprise integrations.
• Experience implementing AI solutions with enterprise security, governance, and responsible AI considerations.
• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are preferred.