Lead ServiceNow Developer

RBC; Jersey City (NJ); On-site; USD 110,000 - 190,000; Full time

Job summary

An established industry player is on the lookout for a Lead ServiceNow Developer to join their dynamic team. This exciting full-time role involves leveraging your expertise in ServiceNow to design, develop, and implement solutions that enhance business continuity and IT operations. You will work closely with various teams to implement robust workflows and ensure compliance with best practices. If you are passionate about driving innovation and making a significant impact in a collaborative environment, this opportunity is perfect for you. Join a team that values growth, diversity, and the pursuit of excellence in the financial services sector.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Coaching and development opportunities

Flexible work/life balance options

Dynamic, collaborative team environment

Qualifications

• 5+ years of experience in ServiceNow development with solid knowledge of ITSM, ITOM, BCM.
• Proven experience with CMDB modeling, health, and governance.

Responsibilities

• Design and develop scalable solutions in ServiceNow core applications.
• Collaborate with Risk, Compliance, and Disaster Recovery teams.

Skills

Active Learning

Agile Methodology

Detail-Oriented

Programming Languages

ServiceNow Agile Development

ServiceNow Flow Designer

ServiceNow Governance, Risk, and Compliance (GRC)

ServiceNow IT Operations Management

ServiceNow IT Service Management

Education

Bachelor’s degree in computer science

Information Systems or related field

Tools

ServiceNow

JavaScript

GlideScript

REST/SOAP APIs

Job description

Job Summary

Job Description

Lead ServiceNow Developer

What is the opportunity?

RBC ServiceNow is seeking a highly skilled Lead ServiceNow Developer to join our team in a full-time role. The ideal candidate has 5+ years of development expertise in core ServiceNow modules along with a focus on Business Continuity Management (BCM), GRC Integrated Risk Management (IRM), and Configuration Management Database (CMDB). The ideal candidate will be responsible for designing, developing, implementing, and maintaining solutions on the ServiceNow platform that align with our business continuity, asset management, and IT operations strategy.

Essential Duties and Responsibilities:

• Design and develop scalable solutions in ServiceNow core applications (ITSM, ITOM) with a focus on BCM, GRC/IRM and CMDB modules.
• Implement GRC processes including policy and compliance, risk and audit management.
• Customize and configure workflows, business rules, UI policies and integrations.
• Provide subject matter expertise for BCM capabilities including plan development, risk assessment, and testing automation.
• Collaborate with Risk, Compliance, and Disaster Recovery teams to implement robust BCM workflows and automation.
• Develop and enforce governance policies around CMDB data ingestion and lifecycle.
• Customize and configure ServiceNow applications and services using JavaScript, GlideScript, and Flow Designer.
• Provide platform governance, participate in change control, and ensure compliance with best practices, security policies, and industry standards.
• Document the technical design decisions and prepare all required SDLC artifacts.
• Support regulatory/audit compliance, operational resilience, and IT risk management through advanced ServiceNow development and integration.
• Practice test-driven development.
• Mentor junior developers and assist in code reviews and platform architecture decisions.

Must Have:

• Bachelor’s degree in computer science, Information Systems, or related field.
• 5+ years of experience in ServiceNow development with solid knowledge of ITSM, ITOM, BCM and GRC/IRM frameworks.
• Proven experience with CMDB modeling, health, and governance; with in-depth knowledge of CMDB, Discovery and Service Mapping.
• Strong proficiency in JavaScript, Glide, REST/SOAP APIs, and ServiceNow Flow Designer.
• ServiceNow Certifications:
• Certified Implementation Specialist (CIS) in IRM
• Micro-certifications in BCM
• Certified Application Developer (CAD)
• Strong analytical, problem-solving, and communication skills.
• Self-motivation to learn new technologies and concepts.

Nice-to-have:

• ServiceNow CIS certifications in Discovery, ServiceMapping.

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.

The expected salary range for this particular position is $110,000 - $190,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture.
• Enables collective achievement of our strategic goals.
• Generates sustainable shareholder returns and above market shareholder value.

Job Skills

Active Learning, Agile Methodology, Application Integrations, Detail-Oriented, Emerging Technologies, Enterprise Application Delivery, Group Problem Solving, Programming Languages, ServiceNow Agile Development, ServiceNow Discovery, ServiceNow Flow Designer, ServiceNow Governance, Risk, and Compliance (GRC), ServiceNow Implementation, ServiceNow IT Operations Management, ServiceNow IT Service Management, ServiceNow JavaScript APIs, ServiceNow Platform, ServiceNow Platform Architecture, ServiceNow Service Mapping, ServiceNow UI Builder, Software Development Life Cycle (SDLC)

Additional Job Details

Address: GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City: Jersey City

Country: United States of America

Work hours/week: 40

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-15

Application Deadline: 2025-05-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.