Lead ServiceNow Developer

NetCentrics Corporation; Herndon (VA); On-site; USD 120,000 - 140,000; Full time

Job summary

A leading technology firm in Virginia is seeking a Lead ServiceNow Developer to architect and deliver a comprehensive workflow solution for Business Intelligence. The ideal candidate will have extensive experience in ServiceNow development and integrations with platforms like Confluence and WordPress. Responsibilities include leading architectural design, implementing integrations, and mentoring a team. Strong communication skills and a TS/SCI clearance are required for this strategic role.

Qualifications

• 5–8+ years of hands-on ServiceNow development experience, including leadership of complex implementations.
• Strong expertise with Demand Management, PPM, and workflow automation.
• Excellent communication, leadership, and stakeholder engagement abilities.

Responsibilities

• Lead the architectural design and technical strategy for a unified ServiceNow workflow.
• Implement integration patterns between ServiceNow, Confluence, and WordPress.
• Serve as the primary technical authority, guiding development standards and platform governance.
• Develop and configure ServiceNow modules including Demand and Request Management.
• Automate the creation and updating of Confluence pages tied to demands and projects.

Skills

ServiceNow development

Integration with Confluence

Integration with WordPress

Demand Management

Project Portfolio Management

Workflow automation

REST APIs

Leadership

Stakeholder engagement

Education

Bachelor's degree in a relevant field

Tools

ServiceNow

Confluence

WordPress

Job description

NetCentrics is seeking an experienced Lead ServiceNow Developerto architect, develop, and deliver a comprehensive workflow solution supporting our Business Intelligence (BI) organization. This role will lead the implementation of an end-to-end process that manages internal and external requests, drives structured triage through Demand Management, transitions approved work into Project Portfolio Management (PPM), and integrates with key collaboration and publishing platforms including Confluenceand WordPress.

This is a strategic, high-impact role responsible for shaping how the BI organization captures demand, manages project execution, and communicates with internal and external stakeholders.

Requirements

Key Responsibilities

Solution Architecture & Technical Leadership

• Lead the architectural design and technical strategy for a unified ServiceNow workflow supporting request intake, demand evaluation, and project lifecycle management.
• Define and implement integration patterns between ServiceNow, Confluence, and WordPressto support internal collaboration and external communication.
• Serve as the primary technical authority, guiding development standards, solution design, and platform governance.

Workflow & Module Implementation

Design and implement an end-to-end workflow that:

• Captures internal and external BI requests through a unified intake process.
• Routes requests through Demand Managementfor triage, prioritization, and decision-making.
• Transitions approved demands into PPMfor project planning, execution, and reporting.
• Publishes or synchronizes relevant project information to Confluence and WordPress.

Configure and customize ServiceNow modules including:

• Demand Management
• Request Management
• Custom applications and workflow automation

Develop forms, UI policies, business rules, client scripts, Flow Designer flows, and integrations to support the full lifecycle.

Integration Development (Confluence & WordPress)

• Architect and implement REST API integrations between ServiceNow, Confluence, and WordPress.

Automate:

• Creation and updating of Confluence pages or spaces tied to demands and projects.
• Publishing of project milestones, status updates, or approved content to WordPress.
• Synchronization of metadata, documentation, and governance across platforms.
• Ensure integrations follow enterprise security, authentication, and content governance standards.
• Lead and mentor a team of ServiceNow developers and analysts throughout the project lifecycle.
• Collaborate with BI leadership, PMO, content management teams, and platform owners to ensure alignment across systems.
• Conduct code reviews, enforce development standards, and guide best practices for workflow automation and integrations.

Governance, Quality, & Compliance

• Establish and maintain development standards, documentation practices, and integration governance.
• Ensure all solutions meet enterprise security, compliance, and performance requirements.
• Oversee testing, validation, and deployment activities across ServiceNow and integrated platforms.
• Identify opportunities to streamline collaboration, documentation, and external communication through automation.
• Recommend enhancements to improve user experience across ServiceNow, Confluence, and WordPress.
• Contribute to the long-term roadmap for BI workflow optimization and platform maturity.

Required Qualifications

• Fullscope TS/SCI
• 5–8+ years of hands-on ServiceNow development experience, including leadership of complex implementations.
• Strong expertise with Demand Management, PPM, and workflow automation.
• Proven experience integrating ServiceNow with collaboration or CMS platforms (Confluence, WordPress, SharePoint, etc.).
• Proficiency with REST APIs, authentication models (OAuth, Basic Auth), and integration security.
• Excellent communication, leadership, and stakeholder engagement abilities.

Preferred Qualifications

• ServiceNow certifications (CSA, CAD, ITBM/PPM).
• Experience with Confluence API, WordPress REST API, and content governance workflows.
• Familiarity with Agile methodologies and DevOps practices.