Lead ServiceNow Administrator & Team Supervisor

West Fraser; Memphis (TN); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company matching

Employee Stock Purchase plan

Life Insurance

Disability Insurance

Paid vacations and holidays

Employee Assistance Program

Job summary

West Fraser is seeking a ServiceNow System Administrator and Team Supervisor to provide technical leadership, platform governance, and operational oversight for the ServiceNow environment. You will guide a team of Developers and Business Analysts and work with stakeholders to align ITSM capabilities with business needs.

The role focuses on stability, scalability, and continuous improvement of ITSM processes, with emphasis on incident management, change control, and performance optimization.

Qualifications

• Bachelor’s degree or diploma in IT/MIS or related field, or 5+ years of relevant experience.
• Minimum 3+ years hands-on ServiceNow administration experience.
• Minimum 3+ years of team or supervisor experience.

Responsibilities

• Lead administration, configuration, and optimization of ServiceNow modules (ITSM, ITOM, CMDB, Discovery, Service Catalog, Workflow, Automation).
• Provide day-to-day mentorship and technical guidance to the ServiceNow team.
• Drive platform governance, standards, and proactive incident/problem/ enhancement resolution.

Education

Degree in IT / MIS or related field

5+ years of relevant experience

3+ years of ServiceNow administration experience

3+ years of team or supervisor experience

Tools

ServiceNow Certifications

ITIL knowledge

Job description

West Fraser is seeking a ServiceNow System Administrator and Team Supervisor to provide technical leadership, platform governance, and operational oversight for the ServiceNow environment. You will guide a team of Developers and Business Analysts and work with stakeholders to align ITSM capabilities with business needs.

The role focuses on stability, scalability, and continuous improvement of ITSM processes, with emphasis on incident management, change control, and performance optimization.