Lead Service Technician - Food & Beverage

ZipRecruiter; Chattanooga (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician to join their expanding team. This role involves advanced troubleshooting, repair, and maintenance of food and beverage equipment. The ideal candidate will ensure high-quality service, provide technical support, and train new technicians while promoting safety and compliance. With a focus on customer satisfaction and effective service, this position offers a dynamic work environment with opportunities for growth and advancement. If you have a passion for technical work and leadership, this could be the perfect opportunity for you.

Benefits

401(k) Plan

Medical, Dental, Vision coverage

Company paid life insurance

Paid Vacation & Paid Holidays

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in refrigeration and field service work.
• Strong troubleshooting skills and experience in training technicians.

Responsibilities

• Diagnose and repair food and beverage equipment, ensuring high-quality service.
• Provide on-the-job training for new technicians and lead workshops.

Skills

Troubleshooting

Leadership

Customer Satisfaction

Technical Support

Education

EPA Certification

Driver's License

Job description

Job DescriptionJob DescriptionDescription:

Job Overview:

We are excited to announce that United Fast Food & Beverage, a CES Nationwide company, has undergone significant expansion and has opened new opportunities for growth and advancement within the company. The Lead Service Technician is responsible for advanced troubleshooting, repair, and maintenance of various food and beverage equipment. This role ensures high-quality service, provides technical support, and trains new technicians while upholding safety and compliance standards.

Our Benefits Include:

• 401(k) Plan
• Medical, Dental, Vision coverage
• Company paid life insurance
• Paid Vacation & Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Responsibilities:

• Diagnose and repair a wide range of equipment, including ice makers, coffer brewers, ovens, and beverage dispensers
• Ensure timely service and maintain a high first-time fix rate
• Minimize repeat service calls and ensure customer satisfaction
• Provide on-the-job training for new technicians and lead two training workshops annually
• Maintain accurate service records and report equipment status to management
• Promote safety, compliance, and best practices in all service activities
• Stay updated on industry advancements and lead by example
• Work flexible hours, including weekends, holidays and on-call as

Requirements:

• Valid driver's license with a clean driving record
• EPA Certification, with ability to gain in-house refrigeration certification
• At least 3 years of experience in refrigeration and field service work
• Strong troubleshooting skills and leadership abilities
• Experience in training and mentoring technicians
• Ability to perform physically demanding tasks, including lifting, climbing ladders, and working in various conditions