Lead Service Technician - Food & Beverage

United Fast Food and Beverage LLC; Chattanooga (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician to join their expanding team. In this pivotal role, you will be responsible for troubleshooting and maintaining various food and beverage equipment, ensuring high-quality service and customer satisfaction. You will also provide training and mentorship to new technicians, promoting safety and compliance standards. This full-time position offers a dynamic work environment with opportunities for growth and advancement, making it perfect for those passionate about technical service in the food and beverage industry.

Benefits

401(k) Plan

Medical, Dental, Vision coverage

Company paid life insurance

Paid Vacation & Paid Holidays

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in refrigeration and field service work.
• Strong troubleshooting skills and experience in training technicians.

Responsibilities

• Diagnose and repair food and beverage equipment like ice makers and coffee brewers.
• Provide on-the-job training for new technicians and maintain service records.

Skills

Troubleshooting

Leadership

Customer Satisfaction

Technical Support

Education

EPA Certification

In-house Refrigeration Certification

Tools

Refrigeration Equipment

Service Records Management Software

Job description

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Job Overview

We are excited to announce that United Fast Food & Beverage, a CES Nationwide company, has undergone significant expansion and has opened new opportunities for growth and advancement within the company. The Lead Service Technician is responsible for advanced troubleshooting, repair, and maintenance of various food and beverage equipment. This role ensures high-quality service, provides technical support, and trains new technicians while upholding safety and compliance standards.

Our Benefits Include

• 401(k) Plan
• Medical, Dental, Vision coverage
• Company paid life insurance
• Paid Vacation & Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Responsibilities

• Diagnose and repair a wide range of equipment, including ice makers, coffee brewers, ovens, and beverage dispensers.
• Ensure timely service and maintain a high first-time fix rate.
• Minimize repeat service calls and ensure customer satisfaction.
• Provide on-the-job training for new technicians and lead two training workshops annually.
• Maintain accurate service records and report equipment status to management.
• Promote safety, compliance, and best practices in all service activities.
• Stay updated on industry advancements and lead by example.
• Work flexible hours, including weekends, holidays, and on-call as needed.
• Valid driver's license with a clean driving record.
• EPA Certification, with ability to gain in-house refrigeration certification.
• At least 3 years of experience in refrigeration and field service work.
• Strong troubleshooting skills and leadership abilities.
• Experience in training and mentoring technicians.
• Ability to perform physically demanding tasks, including lifting, climbing ladders, and working in various conditions.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Facilities Services