Lead Service Technician - Food & Beverage

Shelby American, Inc.; Chattanooga (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician to join their expanding team. This role is pivotal in troubleshooting, repairing, and maintaining food and beverage equipment while ensuring high-quality service and compliance with safety standards. The ideal candidate will have a strong background in refrigeration, exceptional troubleshooting skills, and the ability to lead and mentor new technicians. This position offers a dynamic work environment with opportunities for professional growth and development. If you are passionate about technical service and ready to make a significant impact, this is the perfect opportunity for you.

Benefits

401(k) Plan

Medical, Dental, Vision coverage

Company paid life insurance

Paid Vacation

Paid Holidays

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in refrigeration and field service work.
• Strong troubleshooting skills and ability to train new technicians.

Responsibilities

• Diagnose and repair food and beverage equipment efficiently.
• Provide training and maintain high service standards.

Skills

Troubleshooting Skills

Leadership Abilities

Training and Mentoring

Physical Stamina

Education

EPA Certification

Valid Driver's License

Job description

Description

Job Overview:

We are excited to announce that United Fast Food & Beverage, a CES Nationwide company, has undergone significant expansion and has opened new opportunities for growth and advancement within the company. The Lead Service Technician is responsible for advanced troubleshooting, repair, and maintenance of various food and beverage equipment. This role ensures high-quality service, provides technical support, and trains new technicians while upholding safety and compliance standards.

Our Benefits Include:

• 401(k) Plan
• Medical, Dental, Vision coverage
• Company paid life insurance
• Paid Vacation & Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Responsibilities:

• Diagnose and repair a wide range of equipment, including ice makers, coffee brewers, ovens, and beverage dispensers
• Ensure timely service and maintain a high first-time fix rate
• Minimize repeat service calls and ensure customer satisfaction
• Provide on-the-job training for new technicians and lead two training workshops annually
• Maintain accurate service records and report equipment status to management
• Promote safety, compliance, and best practices in all service activities
• Stay updated on industry advancements and lead by example
• Work flexible hours, including weekends, holidays, and on-call as needed

Requirements:

• Valid driver's license with a clean driving record
• EPA Certification, with ability to gain in-house refrigeration certification
• At least 3 years of experience in refrigeration and field service work
• Strong troubleshooting skills and leadership abilities
• Experience in training and mentoring technicians
• Ability to perform physically demanding tasks, including lifting, climbing ladders, and working in various conditions